Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Manager
Job Description & Summary
The Opportunity
As a Front Office Strategy Consulting - Customer Analytics - Senior Manager you will lead customer analytics and customer experience consulting efforts that help clients shape customer-centric strategies, map customer journeys, and translate data into actions that support growth and stronger client relationships, within our Advisory practice. As a Senior Manager you will guide large projects, bring sound judgment to complex situations, and coach teams through shifting priorities while maintaining operational excellence and clear communication with senior stakeholders.
In this role at PwC, you will draw on customer consulting and customer experience knowledge to advise on client needs, develop tailored approaches, and present clear recommendations that connect analytics, strategy, and business outcomes. You will also help develop diverse teams, contribute to firm priorities, and use your network and perspective to support delivery across multiple work streams.
Responsibilities
- Advising clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth
- Leading customer segmentation, journey analysis, and forecasting workstreams to generate actionable insights from customer data
- Developing data-driven recommendations that support retention, loyalty, lifetime value, and personalized sales and marketing strategies
- Directing teams through complex analysis, ambiguous issues, and shifting client needs while applying sound judgment on escalation points
- Crafting clear presentations and narratives that connect customer behavior trends, assumptions, and business implications
- Validating findings with clients, incorporating feedback, and refining solutions to reflect business goals and operating realities
- Coaching team members through technical delivery, issue resolution, and professional development in analytics and customer strategy
- Applying customer data management, predictive modeling, rapid experimentation, and digital tooling to improve decision support
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating customer analytics or forecasting experience in client-facing advisory settings
- Applying systems thinking to identify business opportunities and underlying issues
- Crafting clear, engaging stories from complex analytical findings
- Coaching teams through ambiguity, change, and competing priorities
- Validating outcomes with clients and adapting using feedback
- Driving team effectiveness through sound judgment and open communication
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
