4+ years of progressive hotel Rooms Management experience, preferably with Hyatt
Previous hotel pre-opening experience is a plus
Service-oriented with strong presentation skills
At least 2 years of management experience in the Rooms Division
Hospitality degree is an asset
High energy and entrepreneurial spirit with leadership qualities
Proficient in Microsoft Word and Excel, with excellent organizational skills
Responsibilities
Oversee short and long-term planning for Front Office operations
Develop and manage budget and labor cost plans
Maintain guest room inventory and ensure proper staffing levels
Coach employees to uphold Hyatt Service Standards
Perform Front Office staff tasks as needed to enhance service
Ensure compliance with cash handling policies and procedures
Analyze and resolve guest complaints effectively
Benefits
Free and discounted hotel stays worldwide
Medical, dental, and vision coverage after 30 days for full-time roles
401(k) with company match
Paid time off, parental leave, and adoption assistance
Complimentary meals during shifts
Tuition reimbursement and career development opportunities
Employee Stock Purchase Plan
Exclusive discounts with top brands
Full Job Description
Summary: The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
Responsible for short and long term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Compensation: The expected salary range for this position is $79,700-$97,000 per year. Final compensation may depend on experience, qualifications, and other job-related factors.
Benefits: We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:
Free and discounted hotel stays worldwide
Medical, dental, vision coverage (after 30 days for full-time roles)
401(k) with company match
Paid time off, parental leave, and adoption assistance
Complimentary meals during shifts
Tuition reimbursement and career development opportunities
Employee Stock Purchase Plan
Exclusive discounts with top brands
Qualifications:
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
