2+ years of experience in hotel front desk management or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Fluent in English (reading, writing, speaking)
Proficient in hotel management software (Opera PMS, Micros) and Microsoft Office
Detail-oriented with effective multi-tasking abilities
Customer service oriented with a commitment to exceptional guest experiences
Responsibilities
Lead front desk operations to ensure top-notch customer service
Oversee and manage a team of front desk agents
Collaborate with other departments to enhance guest experiences
Handle human resources functions including recruiting and training
Conduct performance reviews and implement recognition programs
Maintain a skilled and motivated workforce
Ensure efficient daily operations of the front office
Benefits
Multiple tiers of medical coverage
Dental and vision coverage
24/7 Teledoc service
Free maintenance medications
Pet insurance
Hotel discounts
Tuition reimbursement
Paid time off (vacation, sick, bereavement, and holidays)
401K match
Full Job Description
Overview
Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!
Qualifications
2+ years of experience in hotel front desk management/supervisory operations or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English fluently
Proficient in hotel management software and Microsoft Office
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Prior cash handling experience necessary
Ability to work flexible hours, including weekends and holidays as needed
Benefits
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
