Role Description:

The External Fraud Risk Team seeks a Vice President to support the inventory, review, and continuous monitoring of WM’s fraud rules. This individual will serve as a senior subject matter expert on fraud rules, use performance data to continually optimize rules to balance fraud risk with client friction, and build an automated, data-driven rule inventory that tracks rule efficacy, coverage, effectiveness, and client friction. Additionally, they will be the product owner of a new technology platform that continually tests fraud rules for implementation issues. They will ensure this new platform and WM External Fraud Risk’s test cases stay ahead of the ever-evolving fraud landscape and support the launch of new crypto, digital asset, and banking and lending products.

Key Responsibilities:

• Designing and building an automated rule inventory that allows WM External Fraud Risk to quickly and accurately answer questions about fraud rules

• Identifying data sources and building analytical models to evaluate the trade-offs between fraud rule/control effectiveness and client friction

• Performing gap analyses of fraud rules and ensuring rule enhancements and optimizations continue to align with WM’s initiatives to roll out new products and services

• Serving as the primary business owner of WM External Fraud Risk’s fraud rules testing platform, accountable for business requirements, platform governance, and ongoing enhancements to support effective fraud rule testing

• Project managing the implementation of WM External Fraud Risk’s fraud rules testing platform, ensuring the initial product and continued enhancements are delivered on time and within budget

• Designing and executing a process for fraud rules continuous monitoring; use WM External Fraud Risk’s fraud rules testing platform as the vehicle to identify, confirm, and remediate fraud rule gaps

• Building and tuning test cases and synthetic datasets as the fraud landscape and client behaviors evolve to ensure rules are continuing to function as intended

• Implementing metrics that allow senior management to track the performance of WM External Fraud Risk’s fraud rules testing platform as well as fraud rule performance, efficacy, and client friction

Qualifications:

• 5-10 years of relevant experience

• Expertise in fraud rule implementations that balance fraud risk with business enablement and client friction

• Extensive background in statistics and/or data science

• Proven track record of understanding and organizing large amounts of data to calculate performance statistics; ability to interpret results and document conclusions for both technical and non-technical audiences

• Ability to design business-facing metrics that drive control enhancement proposals to senior management

• Experience performing gap analyses of fraud rules and documenting results backed by data that hold up to scrutiny

• Proven track record of architecting technology platforms that require complex system and data integrations

• Strong understanding of SDLC with extensive experience in designing and performing software QA testing

• Ability to build analytics and automations using tools like Generative AI, Python, SQL, and Dataiku

• Project management experience in a highly matrixed organization with multiple stakeholders

• Exceptional critical thinking, problem-solving, and research skills

• Comfort challenging and escalating risks and decisions

• Excellent written and verbal communication skills, with the ability to communicate at all levels within the organization

• Ability to independently manage and execute on multiple, simultaneous workstreams and exhibit strong attention to detail

Preferred Qualifications:

• Degree (or equivalent experience)in Computer Science/Software Engineering

• Solid understanding of cybersecurity, network security principles, and authentication controls

• Hands-on experience with software/code auditing or penetration testing

• Experience with incident response and root cause analysis

• Knowledge of the financial services industry; preferably in wealth management, risk management, or technology

• Experience with content and project management tools, including SharePoint, Jive, and Jira