5+ years of experience in program management or franchise operations.
Proven success in leading cross-functional initiatives.
Ability to develop and monitor KPIs and executive reporting.
Experience analyzing business data for operational insights.
Strong relationship management with senior leaders is preferred.
Bachelor's degree in Business or related field is preferred.
Responsibilities
Own the new owner onboarding system and ensure consistent implementation.
Design and enhance scalable onboarding processes across all brands.
Evaluate and standardize brand-specific onboarding practices.
Document onboarding standards and success measures for uniformity.
Foster cross-functional collaboration for a seamless onboarding experience.
Serve as a strategic advisor to franchise leadership and Brand Presidents.
Lead initiatives to enhance franchise owner effectiveness and operational efficiency.
Benefits
Hybrid working model with in-office and telework flexibility.
Comprehensive benefits package available.
Competitive pay based on experience.
Equity and bonus opportunities available.
Full Job Description
As a Franchise Success Manager on the Strategic Operations team, a typical day for you will include:
Serve as the enterprise owner of the new owner onboarding system, creating and evolving a standardized approach that drives consistency, efficiency, and franchise owner success across all Neighborly brands.
Design, implement, and continuously enhance Neighborly's new owner onboarding system, establishing a scalable, enterprise-wide framework that can be leveraged across all brands.
Evaluate brand-specific onboarding processes that identify opportunities to standardize best practices while preserving necessary operational nuances.
Establish and document onboarding standards, communication cadences, milestones, and success measures that drive consistency across the franchise network.
Ensure a seamless and coordinate onboarding experience through cross-functional collaboration and stakeholder engagement.
Serve as a trusted advisor and strategic thought partner to Brand Presidents and franchise leadership teams.
Partner with brand stakeholders to develop, refine, and implement a standardized onboarding framework that balances enterprise consistency with brand-specific requirements.
Lead cross-functional initiatives that improve franchise owner effectiveness while creating greater consistency and efficiency in communications, processes, and onboarding experiences across brands.
Build alignment among Operations, Marketing, Technology, Training, and Support teams to ensure a cohesive and scalable onboarding model.
Facilitate executive-level discussions regarding onboarding strategy, performance, risks and opportunities for continuous improvement.
Define, track and report on key onboarding and franchise performance metrics.
Develop dashboards and executive reporting that provide visilbity into onboarding effectiveness, franchisee ramp-up progress, and business outcomes.
Bring your skills and be inspired to achieve success.
(Required qualifications)
Experience: 5+ years of experience in program management, franchise operations, business operations, onboarding, consulting, or related field.
Skills:
Demonstrated success leading cross functional initiatives and influencing stakeholders across multiple business functions.
Experience developing and monitoring KPIs, scorecards, dashboards, and executive level reporting.
Proven ability to analyze business performance data and translate insights into operational improvements.
