This role owns and influences region franchise restaurant profitability and operational results by serving as the primary liaison between Jack in the Box and Franchise Operators (FO). Possesses broad accountability to effectively coach, collaborate, and consult with FOs and their team on building and sustaining profitable restaurants that operate in a manner consistent with Jack in the Box vision, strategies and brand standards. Manages a team of Operations Coaches focused on driving restaurant level operational improvement to increase the effectiveness of restaurants performance delivering repeat guest visits. Ensures Operation Coaches are aligned on brand strategy to help drive implementation and execution so that all restaurants achieve desired brand goals. This is a remote position.
KEY DUTIES/RESPONSIBILITIES:
OPERATIONAL EXECUTION - Serves as a subject matter expert on operational excellence and brand initiatives, which includes communicating and advising FOs on JIB's vision, strategy, priorities and initiatives; facilitates training, answers questions, and participates in ensuring successful implementation, engagement, and ongoing execution. Monitors integration/coordination with other initiatives, proactively anticipates and addresses implementation concerns, formulates communication plans, confers with appropriate Company resources as needed, provides new initiatives training, and confirms operational readiness. Uses sound operational knowledge to inform and educate FOs of their obligations to the Company and influence them in the benefits of executing brand systems, processes, and standards to enhance the guest experience and loyalty.
BRAND STANDARDS COMPLIANCE - Oversees, manages and ensures franchise compliance with brand standards through regular business reviews, analysis and consultation on operational effectiveness, guest service execution, product quality and safety, restaurant cleanliness and maintenance, and sales and profitability. Utilizes reporting and tracking tools to analyze results and works with operators to develop and execute actionable plans to improve results and grow sales and profit. Provides candid feedback to FOs on ways to continuously improve the financial and operational strength of their business. Documents discussions, commitments, next steps, and follows-up.
REGION PERFORMANCE AND OVERSIGHT - Oversees several regional Operations Coaches and ensures they are engaged in the proper day to day activities which drive brands strategy. Supports Operations Coaches with their regional analysis utilizing Jack's systems and tools on a weekly/monthly cadence. Leads weekly meetings with Operations Coaches to confirm alignment in direction and communication. Participates in region-related meetings which help drive alignment and performance of Operations Coaches and Franchise Community.
LEVERAGE RELATIONSHIPS/CONTACTS- Builds a positive, trusted business relationship with FOs and maintains regular communication. Serves as the main point of contact for all functional departments/personnel (i.e. Marketing, IT, Finance & Accounting, Supply Chain, etc.) on franchise support and communications, including assisting with the planning and implementation of key initiatives and new products and systems. Attends and/or facilitates franchise business meetings; consults and influences franchisees on the value and return on making sound investments in their business (i.e. equipment upgrades, signage, image enhancement).
FINANCIAL PERFORMANCE - Applies financial acumen and maintains working knowledge of FO's key business metrics and results of individual restaurants and their business as a whole; understands and assists FO's in identifying business strengths and opportunities, pinpointing gaps and root causes, and process/system issues. Provides support, shares knowledge and information, and influences actions and decisions that achieve FO engagement and brand expectations.
FRANCHISE AGREEMENTS - Ensures FOs uphold terms of Franchise Agreement and submits reports of non-compliance to senior management and other disciplines; proactively seeks actionable and timely resolution. Evaluates and makes recommendations on franchise expansion and rewrites; stays current with legal aspects of franchise contracts and proactively works with the Legal department to help mitigate potential legal and financial risks of franchise operators.
QUALIFICATIONS:
Education - Bachelor's degree or equivalent, preferably in Business Administration, Finance, or related field; MBA preferred.
Experience - 8-10 years related business management experience in the restaurant industry, including 3-5 years in a multiunit franchise organization.
Skills/Knowledge/Abilities
Must be proactive and possess strong leadership, consulting, negotiation, persuasion, organization, and presentation skills
Ability to effectively anticipate and manage conflict
Must be highly organized, professional, and an effective and informative link and liaison between FOs and the Company
Requires excellent oral and written English communication skills and strong interpersonal skills
Exceptional business acumen
Demonstrated personal confidence, presence, and operations credibility
Ability to think strategically and balance tactical intervention
Ability to provide technical proficiency and expertise
Proficient knowledge of personal computers and Microsoft Office 365 (i.e., Word, Excel)
Demonstrated integrity and ethical behavior
Physical Requirements
Ability to speak/hear clearly in person and on the telephone. Ability to travel by vehicle and air, approximately 70%-80% of time to franchise restaurants and other locations as business needs require. Ability to type on a computer keyboard other related technology.
Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Spending Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.
The range for this position is $140,000 - $200,000 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.
