Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or related field; equivalent experience may be considered.
7+ years in railroad operations, transportation management, or related fields, including leadership roles.
Experience in managing workforce allocation and service delivery in a 24/7 operational environment.
Familiarity with regulatory requirements and workforce management practices.
Proven ability to use operational data and performance metrics for decision-making.
Responsibilities
Lead planning and optimization of operational resources for commuter rail service.
Oversee resource management to ensure adequate staffing across all shifts.
Monitor performance metrics and implement corrective actions as needed.
Collaborate with various departments to address resource needs and service challenges.
Develop strategies to enhance operational efficiency and service reliability.
Ensure compliance with company policies and regulatory requirements.
Analyze staffing trends and operational demands for workforce planning.
Benefits
Commitment to employee engagement and operational excellence.
Focus on safety and customer satisfaction.
Opportunities for professional development and continuous improvement.
Supportive work environment that values teamwork and collaboration.
Commitment to environmental sustainability.
Full Job Description
Salary Range: $104,319.50-$123,077.00
Knowledge and Experience:
Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; equivalent combination of education and relevant experience may be considered.
Seven (7) or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment.
Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
Demonstrated experience utilizing operational data, performance metrics, and trend analysis to support decision-making and continuous improvement initiatives.
Skills:
Expertise in resource planning, workforce utilization, and operational coordination within a transportation environment.
Demonstrated ability to lead, coach, and develop operational teams.
Advanced problem-solving and decision-making skills in response to service disruptions and changing operational conditions.
Effective communication, negotiation, and relationship-building skills when working with operational leaders, employees, and labor representatives.
Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management.
Key Accountabilities:
Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery.
Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts.
Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary.
Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness.
Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting activities.
Lead response efforts related to resource allocation during service disruptions, emergencies, and special operating conditions.
Prepare and present reports, recommendations, and performance updates to senior leadership.
Foster a culture of safety, accountability, continuous improvement, and customer-focused service throughout the organization.
Working Conditions & Physical Demands:
Works in a professional office or operational support environment, managing assigned responsibilities and competing priorities in a fast-paced setting; uses sound judgment, problem-solving, and attention to detail to meet business objectives.
Collaborates with team members and stakeholders; communicates clearly, maintains professionalism, and adapts to changing business needs.
Requires regular use of computers, phones, virtual meeting platforms, and standard office equipment, with the ability to sit, stand, walk, and move throughout the work environment, with occasional lifting of up to 10 lbs.
Additional Statements:
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
