2-10+ years in product operations, management, strategy, business operations, or consulting, preferably in enterprise software
Strong written and verbal communication skills
Experience with data analysis and metrics
Familiarity with product tooling; coding skills a plus
Low ego and a team-oriented mindset
Responsibilities
Own how customer feedback is captured across deployment, sales, and team communications
Define metrics to evaluate product success, including usage and annual conversions
Build real-time dashboards for product health monitoring
Facilitate product sync meetings focused on driving decisions
Document vision, roadmaps, and reasoning behind initiatives
Collaborate with go-to-market teams on product positioning and launches
Transform field insights into actionable product roadmap input
Manage the product tech stack for feedback and analytics
Benefits
Dynamic work environment with diverse responsibilities
Collaborative culture with founding team involvement
Opportunity to shape product direction
Access to critical data for strategic decisions
Flexible working conditions
Full Job Description
Role Overview
As a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working.
You'll own the systems that connect our customers, engineering, deployment, and go-to-market-synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead.
No Two Days Are the Same, But You Can Expect To:
Own how customer feedback gets captured-synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
Build the dashboards and reporting that give the team a clear, real-time read on product health
Run the recurring product sync and other rituals so they drive real product decisions, not status updates
Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
Partner with go-to-market on positioning, product assets, demos, and launch readiness
Work directly with deployment strategists to turn field insight into roadmap input
Own and rationalize the product tech stack-the tools the team relies on for feedback, analytics, and documentation
Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest
What We Value
Intellectual curiosity-you're not satisfied with surface-level answers and will dive deep into customer problems
Low ego-the outcome matters more than who gets credit
Comfort with ambiguity-you thrive in unstructured environments and open-ended problems
Bias for action-you'd rather ship something imperfect than wait for perfect
Customer obsession-you genuinely enjoy solving hard problems for real people
Adaptability-willing to learn, guide, lead, and follow as the situation demands
What You'll Have
2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting-ideally in enterprise software
Strong written and verbal communication skills
Strong experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)
Nice to Have
Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies
Experience standing up or scaling a product operations function
Experience at an early-stage startup
Benefits
Equity with real upside - you're joining early, and your equity reflects that
Competitive, top-of-market salary
Medical, dental, and vision coverage
Monthly wellness stipend
Unlimited PTO - take the time you need
Daily meal stipend, plus dinner covered on the nights you're working late
Weekly happy hours and team outings because work is better with people you actually like
