This roleWe're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates (we ship weekly)
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
- Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
- Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for- Experience in Customer Success or Account Management
- Commercially minded, with a track record of renewing and growing customer accounts
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you're great at building and maintaining relationships
- Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice to have- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
What we offer- Team: Work alongside a world-class team building the future of AI creative tooling
- Impact: Significant scope and company-wide impact
- Competitive compensation: generous salary & equity packages
- Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
- Time off: Flexible PTO policy
- Financial planning: 401k with a 4% company-sponsored match
- Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
- Transit: Ubers covered to & from the office
- Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
- And more!
Please note the above benefits & perks are for full-time employees
