1+ years of customer-facing experience in implementation or consulting roles.
Proven ability to manage multiple projects or implementations simultaneously.
Familiarity with AI tools like Claude or Codex, and knowledge of APIs and SQL.
Experience in healthcare, health tech, or revenue cycle management.
Strong communication skills and attention to detail, with adaptability to ambiguous situations.
Responsibilities
Lead customer engagements from proof of concept to implementation.
Translate healthcare operations procedures into automation requirements.
Manage multiple implementations and monitor workflows in production.
Act as the primary relationship owner for customers post-implementation.
Provide feedback to engineering on customer needs and recurring issues.
Benefits
Opportunity to work with cutting-edge AI technology in healthcare.
Engage directly with customers and influence product development.
Work in a dynamic, early-stage startup environment.
Collaborative team culture focused on innovation.
On-site position in San Francisco, California.
Full Job Description
About the Role
As a Forward Deployed Operator on a customer-facing implementation team, you will build and maintain AI-powered automation workflows for healthcare organizations. You will connect healthcare operations teams with the platform, helping turn their processes into reliable automations while sharing customer insights with product and engineering. What You'll Do
Lead customer engagements from proof of concept through kickoff, building and delivering automation workflows with AI and low-code tools.
Work with healthcare operations teams to understand their procedures and translate them into clear automation requirements.
Manage multiple implementations at once and monitor workflows in production, investigating failures as customer systems evolve.
Become the primary relationship owner for customers transitioning from proof of concept to ongoing use.
Share recurring issues, edge cases, and customer needs with engineering to help inform product improvements.
What We're Looking For
At least 1 year of customer-facing experience in implementation, solutions, customer success, operations, or consulting.
Experience solving customer problems in a solutions architect, implementation specialist, or consulting role, and managing multiple projects or implementations concurrently.
Familiarity with AI tools such as Claude or Codex, and ideally browser automation, APIs, SQL, or developer tools.
Healthcare, health tech, or revenue cycle management experience, along with experience at an early-stage startup.
Strong attention to detail, communication skills, adaptability, and the ability to turn ambiguous needs into actionable requirements. An engineering background is not required.
Compensation & Benefits
Base salary: $150,000 to $200,000 annually. Visa sponsorship is not available. Applicants must be authorized to work in the United States without sponsorship. Location
