Forward Deployed EngineerForward Deployed EngineerWe're seeking a Solutions Engineer to join our Toronto office as one of our first twenty hires. This is an opportunity to join us on the ground floor, working alongside seasoned founders with a track record of successful companies. As a pivotal member of our growing team, you'll have the chance to make a significant impact and contribute to our collective vision.
About the RoleAs a Forward Deployed Solutions Engineer, you own the technical side of a customer's life on our platform - getting them live, keeping their data correct, and figuring out what happened when it isn't. Every customer connects their HR and recruiting systems to us, and every one of them is set up a little differently. You'll work directly with our customers' IT teams, alongside Customer Success on live accounts, and with Engineering to automate the work you find yourself doing twice. We are looking for someone who chases a discrepancy until they know the cause, and who can explain what they found to someone who isn't technical.
Here are some of the things you'll be doing:
- Own the technical onboarding of new customers, from connecting their HR and recruiting systems to going live
- Work with each client's IT team to get their data flowing into our platform correctly
- Migrate historical employee and hiring data, and make sure it lines up with what comes in live
- Set each customer up on our platform and make sure it's configured the way they need
- Keep an eye on customer data and catch problems before clients do
- Investigate and resolve client issues, and work with Engineering on the ones that need a code fix
- Answer client questions with data, including which applications and hires we drove
- Partner with Engineering to automate manual work and bring what you learn in the field back into the product
- Join prospect calls as the technical voice on the team
Skills and Experience- 3-7 years in solutions engineering, implementation, technical account management, or a similar hands-on customer-facing technical role
- Strong SQL - you can write your own joins against an unfamiliar schema and trust the answer
- REST APIs - reading documentation, making calls, and reasoning about what a response is telling you
- Python or similar scripting for data cleanup, validation, and automation
- Excellent written communication, especially explaining technical findings to non-technical people
- HR tech experience (HRIS or ATS systems) an asset
- Kotlin, Spring Boot, React, or MySQL an asset - enough to read our code and open a small PR
- Experience working with remote teams
- Bonus: Experience with Workday / ADP / Greenhouse / Merge integrations
- Note: Not all of these are required, if you have a subset of these we would love to talk to you!
Flexibility and Logistics:Location Toronto (1 day per week)
