The RoleWe are seeking a highly technical, customer-facing Forward Deployed Engineer to join our growing Service Delivery organization.
The FDE will work directly with Gravitee's strategic enterprise customers, providing hands-on engineering expertise to accelerate implementations, solve complex technical challenges, and drive successful production adoption.
Unlike traditional advisory roles, this position requires writing production-quality code, building integrations, automating deployments, and working directly within customer engineering environments.
The FDE will play a critical role in delivering Gravitee's premium Diamond Support offering, strengthening customer relationships, and accelerating long-term customer value.
What You'll Be DoingCustomer Engineering & Delivery- Own hands-on technical execution for assigned strategic enterprise customers.
- Develop custom policies, plugins, connectors, and integrations to meet customer requirements.
- Build and optimize deployment automation using Kubernetes, Helm, Terraform, and CI/CD pipelines.
- Troubleshoot complex API, networking, performance, and infrastructure challenges.
- Review customer code, configurations, and pull requests to ensure production readiness.
- Validate upgrades and perform regression testing against customer environments.
Production Adoption & Customer Success- Accelerate customer deployments and time to production.
- Partner with Implementation Managers, TAMs, Support, and Engineering to resolve technical blockers.
- Work directly with customer developers and architects to ensure successful implementations.
- Support ongoing adoption of Gravitee's API Management, Event Gateway, AI Gateway, and Agent Management capabilities.
- Identify opportunities to expand platform adoption and strengthen customer retention.
Engineering & Product Collaboration- Partner with Product and Engineering on strategic customer requirements and technical solutions.
- Develop reusable integrations, deployment templates, and technical assets.
- Provide actionable feedback to improve Gravitee's products and implementation experience.
- Leverage AI-assisted development tools to improve engineering efficiency, testing, and troubleshooting.
Your impact will be visible, measurable, and global.
Essential Skills- 7+ years of professional software engineering, platform engineering, or equivalent hands-on technical experience.
- Strong Java development skills and experience writing production-quality code.
- Deep understanding of REST APIs, API gateways, microservices, and distributed systems.
- Hands-on experience with Kubernetes, Docker, Helm, Terraform, and CI/CD.
- Experience building custom integrations, plugins, and deployment automation.
- Strong troubleshooting skills across application, networking, and infrastructure layers.
- Experience with Git-based development workflows, code reviews, and automated testing.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience working directly with enterprise customers and technical stakeholders.
- Ability to independently own complex technical deliverables from requirements through production.
Preferred Qualifications- Experience with Gravitee, Kong, Apigee, MuleSoft, or similar API management platforms.
- Knowledge of Kafka, event-driven architectures, gRPC, and protocol transformations.
- Experience with OAuth2, OpenID Connect, and enterprise security architectures.
- Familiarity with AI gateways, LLMs, Model Context Protocol (MCP), and agentic AI.
- Python, JavaScript/TypeScript, or front-end development experience.
- Experience supporting large-scale enterprise migrations or regulated environments.
- Experience using AI coding assistants and automated engineering workflows.
What Success Looks Like- Strategic customers achieve production milestones faster and with fewer technical blockers.
- Customer engineering requests are delivered successfully, within agreed scope and timelines.
- Diamond Support customers receive consistent, high-quality engineering execution.
- Increased customer adoption, retention, and organic customer revenue growth.
- Reduced dependency on core Product Engineering for customer-specific implementation work.
- Reusable engineering solutions improve delivery efficiency across customers.
Bonus points if you've worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.
Who Will Thrive in This RoleYou are an engineer first, with a passion for solving complex customer problems. You enjoy writing code as much as designing solutions and are comfortable working directly with enterprise engineering teams.
You take ownership, communicate clearly, and thrive in environments where technical expertise directly influences customer success.
You are also comfortable leveraging AI to accelerate your work while maintaining high standards for security, reliability, and code quality.
Life at GraviteeAt Gravitee, we invest in
humans, not just roles.
You'll get:
- Competitive medical coverage
- Pension / 401k program options
- Stock options - you build it, you own it
- 25 days holiday + in-country national holidays
- 3 mental health days + wellness allowance
- Your birthday off 🎉
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
Salary: Up to
$215,000 (Base + Variable)
