Forward Deployed Engineer
Atonom.ai | In-Office | Full-Time
About the Role
Most engineers build products in the background. Forward Deployed Engineers at Atonom are different. You are in the room with the customer, at every stage that matters.
You are the technical credibility that helps close deals and the hands-on engineer who makes sure implementations actually work. When an account executive is in front of a prospect and the conversation turns technical, you are the person they call. When a deal closes, you own everything from kickoff through go-live and carry the account through the 90-day onboarding window. At that point you make a clean handoff to the customer success team and move on to the next one.
This is not a behind-the-desk engineering role. It is not a pure sales role either. It sits squarely between the two, and it requires someone who is as comfortable presenting to a room as they are debugging a configuration. If that combination sounds like you, read on.
How You Will Spend Your Time
During the sales process
- Join account executives on calls and demos when technical questions arise or when a prospect needs to see the product at a deeper level.
- Translate what Atonom does into terms that resonate with technical buyers, IT stakeholders, and operations leads.
- Run product demonstrations that show prospects exactly how Atonom will work inside their business.
- Surface implementation complexity early so the AE can set accurate expectations before the deal closes.
During implementation and onboarding
- Own the implementation from contract signature through go-live. You are the customer's primary technical point of contact for setup, configuration, and getting their Atonom Cloud Employees running.
- Use Atonom's own product to support and accelerate the onboarding process. You will be working with the tools you help sell, not around them.
- Guide customers through the 90-day onboarding window, making sure they are seeing value and resolving anything that gets in the way.
- Make a clean handoff to the product specialist in customer success at the end of the onboarding period, with documentation and context that sets the customer up to succeed long term.
What We Are Looking For
Required
- Bachelor's degree in computer science, software engineering, information technology, or a related field, or equivalent hands-on technical experience.
- You are genuinely comfortable in customer-facing situations. Presenting to a room, navigating a tough technical question live, or delivering news a customer does not want to hear does not throw you off.
- You have a working understanding of how software is built, how APIs connect systems, and how business operations run day to day. You do not need to write production code, but you need to understand the technical landscape well enough to configure, troubleshoot, and explain.
- You are organized and accountable. You can manage multiple implementations in parallel without things falling through the cracks.
- You pick up new tools quickly and you are comfortable using AI-powered software to get work done faster. At Atonom, that is not optional, it is how the job works.
Nice to Have
- Experience in a forward deployed, solutions engineering, or technical implementation role
- Familiarity with CRM, business automation, or workflow platforms
- Exposure to AI tools or AI-powered software products
- Experience working in a startup or high-growth environment where the playbook is still being written
Why Atonom
- You will work with one of the most interesting products in AI right now and you will use it to do your own job, not just implement it for others.
- This role has a direct line to customer outcomes. When your implementations go well, you see it and you are rewarded for it.
- A team that moves fast and trusts people to make decisions. You will not need three approvals to help a customer.
- Real career growth into senior forward deployed engineering, customer success leadership, or product roles as Atonom scales.
Benefits
- Base salary of $70,000 - $125,000 based on experience
- Performance bonus tied to customer retention through the onboarding period
- PTO accrual from day 1
- Competitive health benefits package
- Paid holidays
