5+ years of experience in food and beverage management
Detail-oriented and process-driven in high-volume environments
Familiarity with POS systems, Open Table, Opera, or similar technologies
Strong leadership and cross-functional communication skills
Knowledgeable about food and beverage trends and health regulations
Proven ability to manage personnel and achieve financial targets
Guest-oriented with a proactive service mindset
Responsibilities
Lead daily operations to ensure exceptional service and staffing standards
Communicate effectively with members, guests, and staff to enhance customer service
Collaborate with stakeholders to design and implement innovative menus
Identify customer needs and develop action plans to improve experiences
Support recruitment and training efforts to build a high-performing team
Establish and monitor targets, KPIs, and operational procedures
Foster open communication and accountability within the team
Ensure compliance with health and safety regulations and maintain a clean work environment
Benefits
Opportunity for professional development in the hospitality industry
Engagement in innovative menu design and service improvement
Collaborative work environment with a focus on teamwork
Access to a network of industry professionals and resources
Commitment to maintaining high standards of health and safety
Full Job Description
The Role...
At Soho House a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed. As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance.
A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling.
Main Duties...
Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
Proactive in identifying customers' needs and responsive in developing action plan that enhances experience and mitigates risk
Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
Establish targets, KPI's, schedules, policies and procedures
Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk
Required Skills/Qualifications:
Minimum of 5+ years' experience in a similar capacity
Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience
Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
Ability to manage personnel and meet / exceed financial targets
Guest-oriented and service-minded as well as flexible and pro-active
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to make periodical fast paced movements are required to go from one part of the property to others.
Must be able to move, pull, push, carry or lift at least 30 pounds.
Must be able to occasionally kneel, bend, crouch and climb is required.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.
In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$75,000-$90,000 USD
About Soho House
Soho House is a group of private members' clubs originally aimed at those in the arts, politics, and media. The original location is at 40 Greek Street, Soho, London. The company now operates clubs, hotels and venues around the world, and in 2015 changed from SOHO House Group to Soho House & Co. Membership is selective and members are drawn mainly from the media, arts and fashion industries.
The company filed for an initial public offering in 2021, and went public in July 2021, trading under the name Membership Collective Group. The organisation will use the money raised to pay down debt and finance further expansion.
