Restaurant & Bar Assistant General Manager

Hotel

Hotel Bel-Air

Division & Department

Food & Beverage - Restaurant

Job Title

Restaurant & Bar Assistant General Manager

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Assistant General Manager Restaurant and Bar you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Assistant General Manager Restaurant and Bar at Hotel Bel-Air, here are just some of the great benefits you will receive:

• Medical/Dental/Vison Benefits
• 401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Hotel Benefits
  • Complimentary stays with breakfast included in all Dorchester Collection hotels - stay twice a year at each hotel!
  • 50% off at restaurants within all of our Dorchester Collection hotels
  • Complimentary dry cleaning

As a Assistant General Manager for our Restaurant and Bar your compensation will be $87,000 to $90,000 per annum.

What you'll do

• Our Assistant General Managers are responsible for overseeing and assisting in the management of all daily operations during their day. This will include cultivating relationships with all our guests, including recognizing all in-house and VIP guests. In addition, they build relationships with all employees as they will be directly managing our Restaurant and Bar team.
• Our Assistant General Managers ensure that standards are maintained at a superior level on a daily basis. They are responsible for assisting with the planning, organization, direction of the operations and supervision of staff. They assist in interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance and addressing complaints and resolving problems during their day. This will include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. They oversee and assist in coordinating special events. They resolve escalated issues arising from operations and requiring coordination with other departments during their day all to ensure our guests receives nothing but the best experience. The will assist to manage all month end financial requirements such as trial balance, accruals, check book maintenance and P&L variance critiques. They attend all labor and revenue meetings.
  • Sometimes our guests have special requests involving dietary restrictions, seating preferences and even special occasions. Our Assistant General Managers are responsible for leading and managing their team to ensure these requests are appropriately fulfilled. In addition, we ensure our Assistant General Managers can respond efficiently and accurately to restaurant guest complaints. We encourage guest feedback and inquires.
  • Our Assistant General Managers follow through on all guest comments, complaints and other forms of communication. They evaluate customer communication channels to create action plans and other required follow ups. They develop and implement viable marketing strategies and programs for increased sales of F & B, in partnership with Sales and Marketing
  • Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Assistant General Managers are relied upon to report these and work with several other positions to correct. They exercise independent judgment with respect to matters involving both Guest and team member matters.
• Communication is what keeps our departments running perfectly. Our Assistant General Managers must communicate with other departments and extended hotel team in order to ensure the alignment remains. They work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
  The items shared are essential. However, to ensure consistency, our Assistant General Managers are provided with specifics on how we care for our Hotel.

What you'll bring
• You'll bring your unique personality and passion to the role and the team.
• You have a talent and passion for operations, building relationships, service and strong communication
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.

Position location

Job Location

USA

Location

701 Stone Canyon Road 90077 Los Angeles