Position Summary - Salary Range $80,000 - $86,000 Annually The role is responsible for overseeing the day - to -day operations. Including and not limited to, overseeing the service at the Restaurant, Banquets, running the floor, scheduling and payroll.
Essential Functions- Must adhere to the company's Service culture - 4 Keys to creating guests for life.
- Must participate in all hotel required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Maintain full accountability for the shift by making sure the team is instructed and guided to provide high quality customer service and complete their assigned side duties.
- Monitor employee timecards via Unifocus and make edits as necessary.
- Fully utilize the reservation software including booking, modifying, and entering walk in guests into the system.
- Ensure work areas are organized and prepared for service and assist the team if needed
- Ensure work areas are neat and clean.
- Check that trays and tables are set to standards.
- Ensure quality control of all menus with regards to cleanliness and appearance.
- Assist in other outlets when necessary.
- Ensure that tables outside are cleared promptly.
- Ensure compliance with SOP's in the Grill and In Room Dining.
- Ensure proper settlement of checks and timely service to the guests.
- Ensure compliance with requisition procedures for all products, food, and beverages.
- Ensure communication with oncoming shift.
- Handle guest complaints or special requests, communicate to management when necessary.
- Be capable of training and performing all duties required of all food and beverage outlet employees.
- Hold pre-shift meetings daily to monitor service and promote up selling.
- Check staffing levels and adjust according to business demand.
- Knowledge of CA state liquor and food service laws.
- Ensure overall guest satisfaction.
- Abide by all hotel policies and safety rules.
- Perform other duties as requested by management.
Qualifications- Two to three years of progressive experience within F&B in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.
Working Conditions and Schedule- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to stand and work for extended periods of time during customary service hours.
- Must be able to bend, stoop or reach as needed.
Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be subject to changes or revisions by Hotel Yountvilleat any time with or without notice. 
