OverviewThe Food & Beverage General Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The General Manager will assist in maintaining the Forbes Standards. The General Manager shall strive to provide exceptional service to both internal and external guests at all times.
Responsibilities- Maintains a commitment to customer service and guest satisfaction
- Leads and supervises the outlets team
- Prepares forecasts and reports and assists in the development of the food & beverage budget
- Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
- Takes initiative to develop and execute new promotions, events,
- Conducts monthly staff meetings to include ongoing training and safety classes
- Responsible for daily report input and log book entries
- Works with culinary to develop new food menus responsive of the local market
- Enforces high standards of hygiene and sanitation within the outlets
- Tracks payroll and revenue daily
- Ensures the security of monies, credit and financial transactions
- Establishes par levels for supplies and equipment
- Supervises the performance, attendance, attitudes, appearance and conduct of team
- Manages timely completion of performance appraisals
- Monitors time punches in Timesaver, ensuring accurate payroll for all associates
- Monitors and maintains the outlets' systems and equipment to ensure their optimum performance
- Develops and implements controls for expense management
- Implements strategies to continually improve revenues
- Assists with the development, training and inspiration of outlets staff for promotion
- Provides prompt follow-up to all guest concerns
- Assists the Vice President of Food & Beverage with the design and implementation of training programs
- Empowers team to exceed service standards
- Instills a calm, organized approach in all stressful situations
- Works with HR to recruit and hire staff
- Completes all proper new hire and termination paperwork
- Orders all necessary office supplies and ensures proper stocking levels
- Maintains a safe and pleasant work environment
- Ensures cleanliness of outlets' storage rooms
- Promotes high associate morale
- Recommends discipline and/or termination when appropriate of team members
- Takes a proactive approach to coaching and counseling
- Attends appropriate resort, division and department meetings
- Resolves guest issues promptly and with great care and effectiveness
- Maintains a strong knowledge of hospitality trends, especially food & beverage
- Provides general resort information for guests
- Utilizes labor management tools to schedule and control labor costs
- Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
- Communicates all pertinent information to the outlets team
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty
- Ensures proper handling, cleaning and sanitation of equipment, china, glass and
- Follows through on lost and found No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
- Maintains a professional Follows all Terranea Resort dress code standards
- Remains alert, courteous and helpful to the guests and colleagues at all time
- Performs other duties as assigned
Additional Duties & Responsibilities:- Works as MOD as needed
- Assists in other F&B venues as needed
Qualifications- Must have valid driver's license and meet company driving standards
- Must be able to read, write and speak English
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Experience, Education, & Licensure:- High school diploma or equivalent required
- At least three years supervisory food and beverage experience required
- Prior Four or Five Star experience preferred
- Must be able to obtain a Food Handler's card
Compensation
Base Pay Start Rate: $85,000/Yr. - $95,000/Yr. + Bonus Incentive!
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
