Excellent verbal and written communication skills in English.
Extensive knowledge and training in spirits and cocktails.
Valid Food Handler & BASSET Certification.
Minimum 5 years of experience in FOH service within fine dining.
At least 3 years of supervisory experience in a restaurant setting.
Responsibilities
Collaborate with the General Manager to lead daily service meetings that communicate key information to the staff.
Assist in recruiting, training, and developing FOH staff alongside management and HR teams.
Prepare dining areas and ensure service execution meets operational standards.
Strategize operational efficiencies and identify cross-training opportunities for staff.
Ensure strict compliance with alcohol serving regulations, health standards, and restaurant protocols.
Benefits
Comprehensive medical, vision, dental, and life insurance available at no cost to employee after one month.
Paid time off for work-life balance.
401(K) plan with up to 4% company matching.
Employee discounts at Alinea Group restaurants, including a 20% dining discount.
Referral bonus program to incentivize team growth.
Full Job Description
Description
Alinea is looking for a full-time Floor Manager to join our team! This role is responsible for supporting the daily operations of Alinea while actively participating in floor service alongside the team. The Floor Manager plays a hands-on role in the guest experience, regularly serving on the floor while providing leadership and support to the front-of-house team. This position is responsible for strategizing the development of FOH team members, collaborating with the General Manager, and training staff on service standards, steps of service, and Standard Operating Procedures (SOPs). The Floor Manager maintains extensive knowledge of the food, beverage, and products being served, oversees the setup and breakdown of the dining room, and ensures compliance with The Alinea Group (TAG) standards. Additionally, this role is responsible for anticipating the needs of upper management while fostering staff morale, monitoring team performance, and ensuring the precise execution of service.This is a full-time position, and candidates must be willing to work 45+ hours, 5 days a week.
Primary Responsibilities
Work 5 services per week at the General Manager's discretion - may include working in a section based on business needs.
Leads, alongside the GM and AGMs, a pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the service ahead.
Assists the GM and TAG HR Team with the recruiting, training, professional development, and discipline of FOH staff.
Works cohesively with the FOH teams to prepare for service, breakdown service, and run service properly.
Leads by example and communicates daily with chefs and service teams to build a collaborative atmosphere for FOH/BOH.
Strictly adheres to alcohol serving regulations.
Secondary Responsibilities
Audits service areas for compliance with health department requirements of food and beverage safety and staff hygiene.
Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Maintains thorough understanding of industry and stays abreast of industry trends.
Reports any maintenance deficiencies immediately to appropriate personnel.
Traditional floor management duties
Qualifications
Ability to communicate in proper English both verbally and in legible writing.
Expert spirits and cocktail training and knowledge.
Food Handler & BASSET Certification.
Five (5)+ years in FOH service in a fine dining atmosphere
Three (3) years having been in a supervisory role.
Desirable Qualifications
Associate's degree in Hospitality or related subject matter
Certification of previous training in liquor, wine, and/or food service.
Fluency in a foreign language.
Certification in CPR.
Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point.
Requirements
Must be able to work on your feet for at least 8 hours
Must be able to move, pull, or lift at least 35 pounds
Must be able to climb stairs multiple times per shift
Must be able to exert 15-20lbs of pressure
Must be able to use fine motor skills frequently
Exemplary organizational and cleaning standards.
Effective multitasking and prioritization skills
Product utilization and optimization knowledge.
Expert-level knowledge of dietary restriction protocols.
Inclusive communication skills.
Ability to track and fulfill goals set by management.
Courteous and cooperative conduct with public & staff.
Ability to train and develop staff to achieve TAG goals.
Prior formalized management training is desirable.
Benefits
Exempt Salaried position, starting at $80,000 - $85,000/year
Medical, vision, dental and life benefits available on the 1st month following full-time employment paid by the company 100% (restrictions apply)
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
