Fleet Service Center Supervisor (Austin Fleet Mobility Services)

Job Description:
Supervisor, Fleet Service Center

Purpose:

Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
• Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
• Interprets and enforces City and Fleet policies and procedures.
• Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
• Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
• Assists manager with development of budget and inventory counts, if required.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communication.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications:

• The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.
• Combination of equivalent experience and education may substitute for the minimum qualifications

Licenses and Certifications Required:

• If required, must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment with the City.

Physical Requirements:

• Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
• Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.
• Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions.

PREFERRED QUALIFICATIONS:

• Experience with heavy trucks, especially refuse equipment (automated side loaders, rear load)
• Strong hydraulic, electrical, and diagnostic troubleshooting skills
• Experience leading night shift or independent operations
• Experience monitoring and documenting staff performance
• Knowledge of PM programs and fleet KPIs
• Familiarity with fleet maintenance software systems
• Ability to manage high-volume, fast-paced shop environment
• Strong leadership, communication, and accountability skills
• CDL (Class A or B)
• ASE certifications preferred

Notes to Candidate:

NOTE: Cover letters and resumes are not being accepted for this position.

Pay Range: $34.67 - $45.51

Schedule:

DAYS AND HOURS:

This recruitment is for the overnight shift. Work schedules include evening hours, weekends, and holidays. Possible shifts include 5:00 a.m. - 2:00 p.m.; 10:00 a.m. - 7:00 p.m.; 8:00 p.m. - 7:00 a.m. Hours and location are subject to change based on operational needs.

Location: Austin, Texas

Applicants are expected to follow all directions as listed in this job posting.

The Fleet Service Center Supervisor oversee the service center work flow including the assignments of work, directly supervises employees, provides guidance and general leadership to service center staff, and works closely with customer departments and external vendors.

The location and work schedule of this position may include day and evening hours, weekends and holidays on an as needed basis.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment, including all current and previous City of Austin employment.
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. Note that this information will be reviewed to identify how you meet minimum and preferred qualifications.
• When completing the City of Austin employment application, the work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
• Do not leave the "Duties and Responsibilities" sections blank. These will be considered incomplete applications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.

Additional Information:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 references in the application with correct contact information.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• More than one round of interviews may be required.
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
• Cover letters and resumes are not being accepted for this position.
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Secondary Employment:

• All Austin Fleet Mobility Services employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee's duty and responsibility to the Department.
• Austin Fleet Mobility Services must review all secondary employment.
• Employees are required to submit a Secondary Employment Application

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Driving Requirement:

This position requires a license for the operation of commercial vehicles in the state of Texas within ninety (90) days of employment. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty six (36) months.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Benefits:
Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.