JOB DESCRIPTION
Position Summary
The Manager, First Line Business Unit Risk Management, is responsible for leading a team of First Line Business Unit Risk Specialists and partnering closely with stakeholders across all three lines of defense to support the execution of Rockland Trust's Enterprise Risk Management (ERM) Framework. This role supports the Business Unit execution of key risk management programs, including Risk & Control Self-Assessments (RCSA), Issues Management, Incident Management, Third Party Risk Management, Model Risk Management, Business Continuity, and Consumer Compliance.
As a trusted advisor to business leaders, the Manager will facilitate risk assessments, evaluate control effectiveness, oversee control testing activities, identify and escalate potential control gaps, and support the ongoing enhancement of risk management practices throughout the organization. This role is also responsible for ensuring risk information is appropriately documented and maintained within the Archer Governance, Risk, and Compliance (GRC) system while delivering meaningful reporting and insights to leadership.
Responsibilities
Risk Assessment & Control Oversight
- Lead business unit and end-to-end process risk assessments, including process mapping, risk identification, control documentation, and residual risk evaluation.
- Oversee and review control testing activities to assess control design and operating effectiveness.
- Identify, document, and monitor issues, action plans, and remediation efforts.
- Analyze risk and control environments and communicate findings and recommendations to business unit leadership and Enterprise Risk Management.
- Develop and deliver risk assessment reports and presentations that support informed business decisions and effective risk management.
Risk Advisory & Business Partnership
- Serve as a subject matter expert on risk management programs, policies, and best practices.
- Provide guidance, education, and support to leaders and colleagues across the organization.
- Facilitate risk workshops and collaborative discussions to strengthen risk awareness and accountability.
- Build strong partnerships with business units while helping identify opportunities to reduce risk and improve processes.
- Support operational optimization initiatives while maintaining an effective risk and control environment.
Operational Excellence & Strategic Support
- Act as an Operational Excellence and Efficiency SME.
- Identify opportunities to improve operational performance, process effectiveness, and quality outcomes.
- Support business unit projects and enterprise strategic initiatives through risk-based guidance and oversight.
- Partner with stakeholders to balance operational efficiency with appropriate risk management practices.
Governance, Risk & Compliance Administration
- Support the ongoing enhancement of Archer Risk Central, including the Risk Register and Control Assurance modules.
- Perform system testing, validation, and data integrity monitoring.
- Recommend and implement system improvements that support ongoing execution and advancement of the RCSA Program.
Leadership & Team Development
- Lead, coach, and develop a team of First Line Business Unit Risk Specialists.
- Conduct regular one-on-one meetings, performance discussions, and development planning activities.
- Foster employee engagement and support career growth opportunities.
- Promote a collaborative, high-performing team culture focused on continuous improvement.
Additional Responsibilities
- Support departmental and enterprise-wide initiatives as assigned.
- Serve as a delegate and backup to the VP, Director of First Line Business Unit Risk Management.
- Participate in projects and special assignments requiring risk management expertise and exposure to senior and executive leadership.
- Perform other duties as assigned.
Qualifications
Required Qualifications
- Bachelor’s degree in Business, Finance, Accounting, Risk Management, or a related field, or equivalent work experience.
- 5+ years of experience in risk management, operational risk, compliance, audit, internal controls, or related discipline.
- Prior leadership or people management experience.
- Strong understanding of enterprise risk management frameworks, risk assessments, control testing, and issue management practices.
- Experience facilitating meetings, workshops, and presentations with business leaders and senior management.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proven ability to build partnerships and influence stakeholders across multiple business lines.
Preferred Qualifications
- Experience in banking or financial services.
- Experience using Arch
