As a First Commonwealth Financial Solutions Area Manager you will lead a team of Financial Solutions Center Managers and/or Branch Manager Business Bankers to live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a defined Area comprised of Financial Solutions Centers with effective communication and relentless execution on our mission, vision and customer service promise, and drive development for your team members. With accountability for all aspects of your Area's success, you will drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to the communities within your Area and drive small business and consumer sales activities with consistency and conviction.
What Great Looks Like in this Role
As an FSAM, your days will be divided into 5 essential job functions:
1. Drive Small Business Growth - 35% of your time will be spent ensuring your team is doing the right activities to grow relationships with the small businesses in their communities. You will do this through the following activities:
a. Achieve your assigned small business expectations and hold your teams accountable to do the same
b. Leverage your leadership skills and experience to inspire, coach and develop your teams to excel in small business
c. See new opportunities through prospecting, networking, referrals and COIs
d. Participate in effective, planned appointments
e. Create and execute a plan to grow your business portfolio
f. Develop relationships with business underwriting to provide support and training to your team
2. Drive Consumer Growth - 35% of your time will be spent ensuring your team is doing the right activities to grow consumer relationships by engaging in the following:
a. Achieve your assigned consumer expectations and hold your teams accountable to do the same
b. Coach to our sales process to grow your consumer portfolio
c. Understand the skillsets of your bankers and provide support to drive sales and activities
d. In collaboration with your managers, ensure employees are making measured progress towards completing Pathways
e. Provide support to managers and their teams to increase activities and success
f. Assign goals and inspect what you expect
3. Developing Your Team and Yourself - 25% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by:
a. Take ownership of your development
b. Recruit, attract, acquire, onboard, retain and develop talent
c. Be inquisitive and champion opportunities for process improvements
d. Assess skills, coach and provide honest feedback
e. Hold team members accountable
f. Create development plans for individual skillsets
g. Recognize great performance and drive employee engagement
4. Support Operations and Compliance - 5% of your time will be spent ensuring your offices are well-oiled machines. You will do this by:
a. Always being dedicated to protecting the privacy and security of our customers
b. In conjunction with your OSC, work to deliver on our commitment to be operationally sound
c. Manage NSF/OD and other fee retention and ensure the team is having the right conversation
d. Ensure proper completion of transaction processing and all account opening and loan documents
e. Monitor operational reporting, annual audits and hold your teams accountable
f. Complete all required compliance trainings on time
5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind:
a. Live our Mission and Core Values
b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
c. Increase the sales effectiveness and efficiency of your team by championing BUILD, the 8 step sales process and conducting consistent outbound calling
d. Promptly follow-through and ensure you are the single contact for problem resolution
e. Follow the "One to say YES, two to say NO" rule
f. Maintain the highest standard of conduct
Bona Fide Occupational Qualifications
1. A bachelor's degree or equivalent experience.
2. Three (3) or more years of relevant experience in a customer-centric sales environment with a proven track record of leading a team consisting of leaders spread out over multiple locations.
3. Previous experience with impacting and influencing others, exceeding assigned goals, maintaining operational excellence, and coaching for performance and development.
4. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
5. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
6. A valid driver's license and regional travel required.
7. May be eligible for Telecommuting.
