This position is based in the Firm's global operations center in Tampa, FL.
General Description:The Financial Applications Support Senior Analyst is responsible for application and system support, testing to ensure financial reporting quality, and installing new products. This role manages Tier 1 and 2 service calls, incidents, and work orders for internal clients and projects. The analyst should have strong technical skills, advanced analytics, customer service expertise, and be able to handle multiple high-priority tasks efficiently.
Key Responsibilities and Essential Job Functions:- Provide expert-level support and maintenance to various finance and reporting applications.
- Troubleshoot, research, and efficiently resolve complex application issues.
- Appropriately escalate issues that require vendor support and manage required vendor activities until issues are resolved.
- Review incident history for recurring issues and advise on / implement corrective action.
- Execute advanced testing and QA requirements in support of problem resolution.
- Execute corrective actions to ensure problems are not repeated.
- Update and/or establish comprehensive documentation for all work functions.
- Handle requests for ad hoc reporting.
- Prepare detailed documentation to support new or enhanced systems and applications.
- Perform ongoing maintenance and review of applications systems and programs; identify problems and develop appropriate solutions.
- Participate in routine mid-month and month-end processes.
- Provide advanced application assistance and support to finance and accounting users.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
- Special projects and duties as assigned.
Required Skills:- Excellent Customer Service skills.
- Strong communication skills.
- Knowledge of Transact-SQL and strong data analysis skills.
- Proven ability to successfully manage multiple high-priority tasks.
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
Required Qualifications & Education:- Bachelor's degree in information systems, Information Technology, or related field.
- 7+ years relevant application experience required.
Preferred Qualifications & Education:- Law firm or financial industry experience preferred.
Physical Requirements:- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
