Minimum 5 years of management experience in retail operations.
Exceptional customer service and selling skills.
Strong leadership and people development abilities.
Financial acumen with experience in tracking budgets and expenses.
Proficient in Microsoft Word and Excel.
Ability to work evenings, weekends, and holidays.
Responsibilities
Provide exceptional customer service and sales support.
Establish rapport with customers to identify their needs.
Schedule and assign employee tasks to meet operational requirements.
Recruit, select, orient, and train store staff.
Coach and appraise employee performance to maintain job results.
Prepare and manage the annual budget to achieve financial objectives.
Market merchandise through advertising and promotional strategies.
Benefits
Medical, dental, and vision coverage for full-time and part-time regular team members.
401k plan with company match.
Employee assistance program (EAP) available.
Pet insurance offered.
Merchandise discounts for employees.
Complimentary employee bag after 90 days of employment.
Full Job Description
Retail Store Manager
YOUR JOB
The Retail Manager is responsible for managing the Filson company retail store. The Filson brand is built on a reputation for excellent product quality and performance as well as exceptional customer service. This position serves customers by providing merchandise; supervising staff. In addition, the Retail Manager, in conjunction with Filson's Marketing department, is responsible for store promotion and advertising to the local community. Grass root events are an important part of this promotion, and the Manager is the primary liaison with these groups and events.
YOUR RESPONSIBILITIES
Provide exceptional service to all customers through sales, customer service and clientele.
Establishes rapport with current and potential customers to identify needs, and with other persons who can offer increased understanding of service expectations
Completes store operational requirements by scheduling and assigning employee following up on work results
Selects store staff by recruiting, selecting, orienting, and training employees
Maintains store staff job results by coaching, counseling, and discipline employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Ensures availability of merchandise and services by approving shipments, maintaining inventories.
Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
Protects employees and customers by providing a safe and clean store and backroom environment
Responsible for overall appearance of the store, including mechanical operations, fixtures, and overall maintenance. Ensure that outside services for maintenance and improvement are recruited as needed.
Maintains operations by initiating, coordinating, and enforcing program, operational, and company policies and procedures.
Maintains the stability and reputation of the store by complying with legal requirements
Be able to work evenings, weekends and holidays as needed.
Ability to monitor, address and coach to HR functions and policies, including conflict resolution, performance management tools and processes, Brand policies, local and State laws.
Administer and advocate policies and procedures that foster fair, consistent and equitable treatment for all. Regardless of personal interests, support decisions made by our organizations that are both ethical and legal.
Regularly and consistently abides by the Time & Attendance policy and all policies and procedures included within
Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
Other duties as assigned.
QUALIFICATIONS
Must have a high school diploma or equivalent.
Must be 18+ yrs old
Exceptional selling skills, customer service, and clientele
5 + years management in Retail Operations and People Leadership positions
Management proficiency and leadership skills
Tracking budgets expenses and financial acumen
Self-motivated and Results Driven
People development and growth plan experience
Friendly and outgoing; service mentality
Strong written and verbal communication skills.
PC based computer skills; with Word, Excel, and telecommunication experience
Must have the ability to work weekends, holidays, and evenings
REQUIREMENTS
Able to lift and carry a minimum of 30 pounds
Able to reach overhead
Able to pull clothing and luggage from shelves
Able to bend, kneel, or stoop
Must be able to stand for lengthy periods of time
Some travel is required
Able to work weekends, holidays, and evenings
Must be 18+ yrs old
Sampling of Total Rewards Program:
Compensation type: salary
Compensation: Compensation can be negotiated based on previous experience & qualifications.
Starting at $72,400 - $89,100 per year
Bonus eligibility:
Potential monthly bonus based on store financial performance.
Employee hiring referral bonus
Paid Time-off (for FT team members only)
Paid Corporate Holidays
Paid Vacation days (accrued)
Paid Float days
Benefits:
Medical, dental & vision (for FT and PT Reg status team members only)
401k with company match
Employee assistance program (EAP)
Pet Insurance
Merchandise discounts
Complimentary employee bag at 90 days of employment
Note: This job description is not meant to be all-inclusive. Employees may be required to perform other duties to meet the organization's ongoing needs.
