Field Training & Support Engineer Location: McLean, VA / Washington, DC (metro area)
Employment Type: Full-Time
Work Arrangement: Onsite
Travel: Approximately 50-75% Domestic and Occasional International Travel
Schedule: Regular Business Hours with Occasional Nights and Weekends
Relocation Assistance: Not Specified
Position OverviewWe are seeking an experienced Field Training & Support Engineer to provide advanced technical training, field engineering, and customer support for sophisticated
Counter-Unmanned Aircraft Systems (C-UAS) technology.
This position will serve as a technical Subject Matter Expert for RF-based drone detection and security systems, supporting customers, third-party service partners, and internal engineering teams. The Field Training & Support Engineer will lead technical training programs, oversee service partner performance, troubleshoot complex system issues, and support field deployments and system integration.
The ideal candidate will have extensive experience with
Radio Frequency (RF) systems, Counter-UAS technology, technical training, and field engineering. This individual must be capable of independently managing complex technical challenges, delivering customer-facing training, and ensuring successful deployment and operation of mission-critical security systems.
Key ResponsibilitiesTechnical Training & Development
- Lead comprehensive in-person and virtual technical training programs for C-UAS hardware and software systems
- Develop, maintain, and improve technical training curricula, instructional materials, and product documentation
- Deliver hands-on training covering system functionality, configuration, operation, and troubleshooting
- Provide advanced technical instruction to customers, service partners, and internal teams
- Ensure training materials reflect current product capabilities, system updates, and future enhancements
- Evaluate training effectiveness and identify opportunities to improve customer and partner technical proficiency
- Serve as a primary technical resource for product education and field readiness
RF Systems & Counter-UAS Technical Support
- Serve as a Subject Matter Expert in RF-based Counter-UAS technology
- Provide advanced technical support for integrated hardware and software systems
- Diagnose and resolve complex RF, system configuration, and performance issues
- Evaluate system performance within challenging Radio Frequency environments
- Provide Tier 2 technical support for escalated customer and service partner issues
- Collaborate with internal engineering teams to investigate technical problems and implement solutions
- Communicate field observations and customer feedback to product development and engineering teams
- Participate in technical support rotations to maintain coverage for critical customer requirements
Field Engineering & System Integration
- Support on-site surveys, system installations, configurations, and commissioning activities
- Evaluate site-specific RF environments to support system performance and deployment requirements
- Oversee or assist with hardware and software integration at customer locations
- Conduct system testing, validation, and troubleshooting during field deployments
- Coordinate technical activities with customers, service partners, and internal engineering teams
- Identify and resolve installation, configuration, and operational issues
- Ensure deployed systems meet established technical specifications and customer requirements
- Provide hands-on technical assistance during field operations and system upgrades
Service Partner Management
- Serve as the primary technical liaison for third-party service providers and channel partners
- Evaluate and train external service partners on C-UAS products and technical procedures
- Monitor partner performance to ensure consistent service quality and technical compliance
- Establish technical expectations and support standards for field service partners
- Provide technical guidance and escalation support for complex partner-related issues
- Support the development and expansion of third-party service capabilities
- Maintain effective communication between service partners, customers, and internal engineering teams
Technical Documentation & Customer Support
- Develop and maintain technical manuals, training guides, and troubleshooting documentation
- Prepare and review Statements of Work (SOWs) and technical service documentation
- Create best-practice guides for system installation, configuration, operation, and maintenance
- Document technical issues, field observations, and recommended corrective actions
- Support continuous improvement initiatives related to customer support and field service delivery
- Communicate complex technical information clearly to customers, partners, and internal stakeholders
- Contribute to customer satisfaction through effective technical support and issue resolution
Required Qualifications- Bachelor's degree in Engineering, Telecommunications, or a related technical discipline
- 5-7 years of experience in Field Engineering, Technical Training, Professional Services, or a related technical support role
- Strong technical knowledge of Radio Frequency (RF) systems
- Direct experience with Counter-UAS (C-UAS) technology
- Experience supporting complex hardware and software systems in field environments
- Demonstrated experience developing and delivering technical training programs
- Experience managing, training, or overseeing third-party service providers or channel partners
- Experience troubleshooting complex technical issues and providing advanced customer support
- Knowledge of system installation, configuration, integration, and testing
- Ability to interpret technical specifications and develop practical solutions
- Experience preparing technical documentation, training materials, or service procedures
- Strong analytical, organizational, and problem-solving capabilities
- Excellent written and verbal communication skills
- Ability to work independently and collaborate with customers, service partners, and engineering teams
- Ability to work full-time onsite in McLean, VA
- Ability to travel 50-75%, primarily domestically with occasional international travel
- Willingness to participate in a technical support rotation, including occasional nights and weekends
- Ability to lift and move equipment weighing up to 50 lbs
Preferred Qualifications- FAA Part 107 Remote Pilot Certificate
- Advanced experience with RF-based drone detection and Counter-UAS systems
- Experience supporting security, defense, public safety, or mission-critical technology
- Experience managing and expanding third-party technical service networks
- Experience delivering technical training to government, public safety, or enterprise customers
- Experience evaluating RF environments and optimizing system performance
- Experience providing Tier 2 or advanced technical escalation support
- Experience developing technical training curricula and certification programs
- Experience preparing Statements of Work and field service documentation
- Experience supporting complex hardware and software deployments across multiple customer locations
- Demonstrated technical leadership within a customer-facing engineering organization
Candidate Must-Haves- 5-7 years of Field Engineering, Technical Training, or Professional Services experience
- Direct technical experience with Counter-UAS (C-UAS) technology
- Strong Radio Frequency (RF) systems knowledge
- Experience supporting complex hardware and software systems
- Demonstrated experience managing third-party service providers or channel partners
- Experience developing and delivering technical training programs
- Strong technical troubleshooting and advanced customer support capabilities
- Experience supporting field installations, system configurations, and integration activities
- Ability to communicate complex technical concepts to customers and service partners
- Strong technical documentation and organizational skills
- Ability to independently manage complex technical assignments
- Ability to work onsite in McLean, VA
- Willingness to travel 50-75%
- Availability for occasional nights and weekends as part of a support rotation
- Ability to lift and move equipment weighing up to 50 lbs
