Field Solutions Specialist - Northeast

Field Solutions Specialist - Northeast

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist  (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will:

• serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.
• provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
• perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• support the standardization of workflow best practices across assigned accounts.
• assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• partner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities.
• maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.
• coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.
• contribute to regional automation competency development through coaching and mentoring to build regional field capability.
• This is a field-based role - the territory is within the Northeast area (ME, NH, VT, MA, RI, CT, NY, PA, DE, MD, DC, VA)
• Travel: 50-75% travel  across the region. 
• Ideal candidate should reside in Boston, MA, Hartford, CT, Baltimore, MD, or Washington D.C., preferably within 40 miles of a major airport 

Who You Are

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic

Preferred Qualifications

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations
• Experience supporting cobas 8100 and RDA solutions
• Implementation, field applications, or field support experience

• Strong understanding of laboratory workflow, automation operations, and customer consultation
• Strong communication and relationship-building skills
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. 

Additional Information:

• Relocation benefits are not available for this job posting
• A company car is provided with this position.

The expected salary range for this position based on the primary location of Connecticut is $86,800.00 - $161,200.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.