The Lead Field Engineer for Monteris, LLC will be a field based subject matter expert who will provide the third line of support for field interventions. The position acts a liaison between customer sites and R&D to provide feedback and help improve processes. In addition, this role will assist in high level complaint investigations and troubleshooting, along with leading key projects.
How You'll Create Impact
- Gain highest level of understanding across all platforms Monteris devices
- In collaboration with the FSE managers and trainers, assist with FSE training and onboarding
- Act as field based subject matter expert to provide third line of support for field intervention
- Deliver product feedback and improvements to R&D
- Assist in validating new procedures before field release
- Act as a liaison between customers and Zimmer Biomet on quality and performance of products
- Attend product trade shows and trainings
- Collaborate with Trainers and provide feedback for improvements from the field
What Makes You Stand Out
- Master requirements for Monteris Field Engineer SR I
- Demonstrate excellent troubleshooting skills and mechanical aptitude
- Communicate in a cross-functional team environment
- Proven ability to follow all internal communication and documentation Must demonstrate mutual respect, ongoing communication and a positive outlook with both internal team members and customers
- Excellent communication, organization, and customer relation skills
- Known ability to work without specific direction on daily activities
- Capability to determine one's own schedule based on business needs
- Aptitude to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
- Engineering experience working in an operating room and MRI environment
Your Background
- B.S. or M.S. in Engineering or relevant Science
- Valid driver's license and good driving record
- 2-5 years of experience in field support or engineering with troubleshooting involvement, preferably with a medical device company
Expected Salary range is $90,000-$110,000 with added annual bonus
Physical Requirements
Travel Expectations
- Up to 80 percent
- Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays
