Job TitleField Services Engineer IIJob OverviewThe Field Services Engineer II provides field-based engineering services to support the maintenance, troubleshooting, deployment, lifecycle management, and optimization of industrial automation systems. This role independently executes preventative maintenance, software and hardware deployments, system upgrades, troubleshooting, and commissioning activities while supporting the planning and execution of customer service engagements. The position requires strong technical expertise, sound judgment, and the ability to effectively manage priorities while delivering high-quality customer service.
Key Responsibilities- Independently support customer service engagements, including planning, coordination, scheduling, and execution activities.
- Build and maintain strong customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
- Perform preventative maintenance activities and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
- Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
- Execute software installations, upgrades, patches, migrations, and system deployment activities in accordance with engineering standards and manufacturer requirements.
- Configure, deploy, and troubleshoot servers, workstations, virtual environments, and associated hardware components to support automation system performance and reliability.
- Support lifecycle planning initiatives by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
- Contribute to project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, startup, and migration support.
- Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
- Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
- Identify project risks, scope gaps, and additional customer needs while communicating opportunities and concerns to appropriate stakeholders.
- Maintain required technical training, certifications, and professional development activities while supporting a culture of safety, quality, and continuous improvement.
This role requires regular travel to customer sites and the ability to support field-based service activities as business needs require.
Basic Qualifications- Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or equivalent combination of education and experience.
- 3+ years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
- 3+ years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
- 3+ years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
- 3+ years of experience independently executing customer-facing technical service or support engagements.
- 3+ years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.
Preferred Qualifications- Experience with Emerson DeltaV or other Distributed Control Systems (DCS).
- Experience supporting PLC, SCADA, or industrial automation systems.
- Experience configuring and deploying servers, workstations, and virtualized environments.
- Working knowledge of industrial networking, cybersecurity, and software architecture principles.
- Experience with Windows Server administration.
- Familiarity with SQL databases and database management concepts.
- Knowledge of industrial electrical systems, instrumentation, and wiring practices.
- Experience supporting commissioning, startup, migration, or lifecycle management activities in industrial process environments.
- Experience participating in an industrial on-call support rotation.
