Position Summary:Perform functions to manage Field Service trainee's training and training/technical support to the Field Service Technicians. Recommend, develop, and implement policies/procedures for new hires in accordance with A2LA training and company regulations. Provide technical assistance, coaching and support via phone or on-site to customers and field service technicians for CMMs, Quick Vision, Linear Scales and other precision measuring instrument hardware.
Essential Job Responsibilities:- Possess an in-depth knowledge of all three product lines: Form, Vision and CMM at Mitutoyo America.
- Provide telephone support to field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales, and/or other precision measuring instruments.
- Develop and implement a quality training program to ensure conformity of technicians and their knowledge to quality standards. Develop, analyze implications, recommend, implement, and interpret A2LA policies and procedures to facilitate training of new Technicians.
- Perform audits of field service technicians to ensure they are capable of doing their jobs on-site and are working in accordance with MACFS' accredited quality management procedures.
- Counsel Technicians and Trainees regarding job-related problems and the proper technique or process to remediate the problem.
- Coach Technicians/trainees to improve proficiency. Recommends additional technical and non-technical training field service technicians as required.
- Formulate, recommend and implement training policies, procedures, and employee relations necessary to create and maintain a positive employer-employee relationship.
- Research, administer and coordinate training courses throughout the year for trainees and technicians as required. Keep informed on new product and training developments and understand their implications to the Field Service Department.
- Provide telephone and onsite support to field service technicians, distributors, and end users regarding technical questions and related problems. Act as expert advisor to help solve extremely difficult or complex problems until resolution.
- Interface with Technical Support Department to find solutions to hardware and software problems. Document new or modified technical support information and distribute to field service technicians.
- Provide support for field service quality system, including documentation and implementation of all systems, internal and external audits, and maintenance of the system.
- On-site audits.
Competencies:- Business Acumen
- Team Building
- Innovative
- Results Driven
- Coaching and Development
Why choose Mitutoyo?Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:
- Competitive Salary package - $80K - $90K annually
- Minimum 17 days PTO plus at least 10 paid holidays per year
- Shut down period at the end of the year
- Medical, Dental, Vision & Life Insurance
- STD, LTD, Employee Assistance Program
- 401(k) Plan plus company match
- Tuition Reimbursement
- Service Recognition
- Company Vacation House in Florida
Supervisory Responsibilities: Responsible to manage field service trainees. Participate in hiring process, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish performance standards, and evaluate employee performance.
Work Environment: Manufacturing. Quality Lab.
Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Additional Qualifications: Valid Driver's License
Position Type and Expected Hours of Work: This is a full-time position. Monday - Friday 8:30 am 5:00 pm
Travel: Up to 35% travel. Up to 8 hours driving per day.
Required Education and Experience: Equivalent education of two years of college. Five years' experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reports to: Field Service Manager
