Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced
Field Service Technician II - UPS, CA to support mission-critical power protection systems throughout the assigned territory. This role is responsible for providing startup, maintenance, troubleshooting, repair, and emergency technical support for single- and three-phase uninterruptible power supply (UPS) systems and related power quality equipment.
This position is ideal for a hands-on technician with strong electrical and electronic troubleshooting skills, experience servicing complex power systems, and a commitment to delivering exceptional customer support in mission-critical environments.
What You'll DoField Service & Technical Support- Perform startup, commissioning, preventative maintenance, corrective maintenance, field modifications, and testing of UPS systems, power quality products, and related equipment.
- Diagnose and repair electrical, electronic, and electro-mechanical issues within UPS systems and associated peripherals.
- Troubleshoot UPS systems to the circuit board level, utilizing schematics, wiring diagrams, technical documentation, and diagnostic equipment.
- Inspect, test, and evaluate failed products, components, and systems to identify defects and determine operational status.
- Identify and resolve routine equipment failures independently and escalate complex or non-routine issues to the appropriate supervisor.
- Provide emergency technical support and field service through participation in an on-call rotation schedule.
Customer Support & Problem Resolution- Serve as a technical resource for internal and external customers, including end users, contractors, and third-party service organizations.
- Coordinate service activities with customers to ensure efficient execution and minimize operational disruptions.
- Identify equipment issues and recommend appropriate repairs, upgrades, and preventative maintenance solutions to improve system performance and reliability.
- Work with customers to identify long-term maintenance needs, including battery upgrades and other power protection improvements.
- Provide technical guidance and support to customers and internal teams regarding UPS equipment operation, maintenance, and troubleshooting.
Documentation & Reporting- Maintain accurate service records and documentation of inspections, maintenance, troubleshooting, and repairs.
- Prepare detailed technical reports documenting equipment failures, diagnostic findings, corrective actions, and recommendations for UPS and energy storage equipment.
- Submit timely and accurate expense reports in accordance with company policies.
- Ensure service documentation is complete, accurate, and submitted within established timelines.
Safety & Quality- Perform all work in accordance with MEPPI safety requirements, applicable electrical safety standards, and industry best practices.
- Follow established safety procedures when working with electrical equipment, high-voltage systems, and energy storage components.
- Promote a culture of safety, quality, professionalism, and customer satisfaction.
- Represent MEPPI professionally while maintaining strong relationships with customers and stakeholders.
Team Collaboration & Technical Development- Collaborate with engineering, service, operations, and sales teams to resolve technical issues and improve product performance.
- Participate in project meetings and coordinate service activities with other departments as needed.
- Support field modifications, equipment upgrades, and initiatives to improve system reliability.
- Share technical knowledge and provide troubleshooting guidance to less experienced technicians.
- Recommend product and service improvements based on field observations and customer needs.
What You BringEducation & Experience- Associate degree in Electrical Technology, Electronics, or a related technical discipline, with equivalent education and experience considered.
- Approximately 4 years of experience troubleshooting, maintaining, and repairing electrical, electronic, or electro-mechanical equipment.
- Experience servicing uninterruptible power supply (UPS) systems, power quality equipment, or related electrical systems.
- Familiarity with electrical equipment commonly used in data centers and other mission-critical facilities is preferred.
Certifications- OSHA-10 Construction certification.
- NFPA 70E certification.
Skills & Expertise- Strong technical knowledge of UPS products, power quality systems, and associated peripherals.
- Advanced troubleshooting skills with the ability to diagnose and repair complex electrical and electronic systems to the circuit board level.
- Proficiency in operating electrical and electronic test equipment, collecting diagnostic data, and documenting test results.
- Ability to read and interpret detailed equipment schematics, electrical diagrams, and facility one-line drawings.
- Basic knowledge of communication and networking protocols used in power protection systems.
- Strong analytical and problem-solving skills, with the ability to independently diagnose equipment failures and determine appropriate corrective actions.
- Excellent interpersonal, communication, and presentation skills, with the ability to work effectively with customers, colleagues, and suppliers.
- Proficiency in Microsoft Office applications and computerized service reporting or business systems.
- Valid driver's license and ability to travel extensively throughout the assigned territory.
Why MEPPI?- Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums.
- Competitive Compensation: $35-$43+/hour based on experience.
- Retirement Plans: 401(k) with company match up to 4%.
- Generous Paid Time Off: Vacation accrual after 90 days plus 12 paid holidays.
- Career Development: Training programs and educational assistance.
- Employee Perks: Profit sharing, wellness programs, and employee discount opportunities.
