The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements."This is a field-based role involving travel primarily to customer sites in the Philadelphia area. There is no fixed office at the address listed above."Job DescriptionSummary: Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical Systems at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.
Key Responsibilities:- Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
- Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
- Coordinate development activities and upgrades related to updating and improving machine functionality.
- Provide support to Customers, Customer Service department and Sales department as required
- Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
- Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.
QualificationsBasic Requirements:- 2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
- 2-years' experience working directly with Customers
- Ability to travel 80% of the time Domestically and Internationally.
Preferred Qualifications:- BS in Electrical Engineering.
- Experience in the packaging industry.
- Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
- Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
- Ability to support various software control platforms for complete packaging lines.
- Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
- Strong customer service focus with ability to assure customer confidence in the operation of equipment.
- German-speaking skills a plus.
Additional InformationThe expected compensation range for this position is between $40 - $50 per hour.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
The welfare of our employees' matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees' needs.
- Health insurance (Medical, Dental, Vision, and Prescription from day one)
- 401(k) with generous Company Match
- Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system - we're unable to consider applications sent by email or post.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
