This position plays a vital role in supporting our customers by installing, troubleshooting, repairing, and maintaining industry-leading wood fastening machines. Our
Field Service Technicians oversee every new machine installation from start to finish-managing setup, calibration, and providing hands-on training for operators and maintenance teams. In this role, you will apply your expertise in mechanical, electrical, hydraulic, and pneumatic systems daily to deliver exceptional service, ensure optimal machine performance, and set our customers up for long-term success.
- Install, service, troubleshoot, and maintain Viking equipment using electrical, pneumatic, hydraulic, and mechanical knowledge.
- Read and interpret blueprints, schematics, and technical manuals to ensure proper assembly and operation.
- Test and calibrate equipment to ensure functionality and compliance with specifications.
- Perform modifications and repairs; document changes accurately and communicate with engineering teams.
- Train customer operators and maintenance staff on equipment operation, safety, and preventive maintenance.
- Provide phone support as needed.
- Maintain strong customer relationships by addressing issues professionally and efficiently.
- Provide detailed and accurate service reports and expense reports in a timely manner.
- Ensure all work complies with company safety standards and OSHA regulations.
Required Skills and Experience- 3+ years of experience in Field Service of Industrial equipment, or related mechanical / electrical roles.
- High mechanical aptitude, problem-solving and troubleshooting ability especially in electrical systems, programmable logic controllers (PLC), and mechanical systems.
- Ability to read, analyze and interpret technical journals, manuals, blueprints, and schematics.
- Experience with pneumatics and hydraulics preferred.
- Valid driver's license and clean driving record
- A two-year degree in Mechatronics or Automated Machines is preferred.
Preferred Software Experience- Microsoft Office Suite - Word, Excel, Access, Publisher, PowerPoint, and Outlook
- Emerson and B&R Programming Software
- Solidworks
Percentage of travel requiredThis role will train in our Blaine, MN location, and will office out of Blaine when in-town. This is a high travel position, both domestically and internationally. Candidates should expect to travel extensively, able to drive for extended periods of time, and obtain a U.S. passport to travel internationally on occasion (75-100% travel on average is required).
Pay and benefitsThis is a full-time non-exempt position. This position regularly requires overtime hours as needed.
Starting pay for this position is $33.00 - $50.00 per hour and is highly dependent on applicable experience and skills. This is the targeted range for new hires, but over time, there's potential to earn more as you grow in the role and gain experience, skills, and tenure.
Viking has a generous benefits package including:
- Health, Dental, and Vision Insurance
- STD, LTD, Basic and Voluntary Life Insurance
- HSA and FSA options
- 401(k) matching
- Paid Time Off
- Paid Holidays
- Viking Ownership Program
- Viking Annual Bonus
- Mileage reimbursement
- Travel reimbursement
- Expense account
- Annual Bonus Program
- Viking Ownership Program
