H O Penn Machinery Company, Inc

Field Service Supervisor - Power Systems

H O Penn Machinery Company, Inc • $80K — $105K *
Bronx, NY 10467In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
  • Demonstrated leadership or supervisory experience, with skills in coaching and accountability.
  • Strong technical knowledge of electric power generation systems and related components.
  • Proven ability to manage personnel and operations to meet service commitments.
  • Customer-focused mindset with excellent communication skills for relationship-building and issue resolution.
  • Strong business acumen with experience managing service profitability and operational goals.
  • Commitment to safety with knowledge of EHS requirements and risk mitigation.

Responsibilities

  • Deliver superior service by allocating necessary resources effectively.
  • Communicate with stakeholders about job status and any required changes.
  • Oversee technician performance for safety and efficiency on assignments.
  • Ensure successful completion of service operations with appropriate support.
  • Achieve profitability for service operations by meeting service performance expectations.
  • Enhance customer satisfaction based on feedback and surveys.
  • Collaborate with managers to identify growth opportunities and develop service strategies.

Benefits

  • Medical/dental/vision insurance.
  • 401(k) with company match.
  • Holidays & competitive PTO.
  • Company provided laptop & cell phone.
Full Job Description
Field Service Supervisor - Power Systems
Bronx, NY

Pay:$80,000-$105,000/year
Bonus Potential: 15%

Benefits:
  • Medical/dental/vision insurance
  • 401(k) with company match
  • Holidays & competitive PTO
  • Company provided laptop, & cell phone

Key Qualifications:
  • 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
  • Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
  • Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
  • Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
  • Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
  • Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
  • Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Responsibilities

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)

  • Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
  • Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
  • Assure assigned service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
  • Ensure profitable service operations, for assigned area, by meeting expectations for service dashboard


Support growth through sales support

  • Provide a high level of customer satisfaction for assigned area (per customer surveys and feedback), in alignment with company values
  • Collaborate with EPG Field Service Manager and Product Support Sales Reps on actions for growth opportunities in promoting sales of Customer Service Agreements and product support
  • Develop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental) to communicate schedules, costs and coordinate work
  • Advise EPG Field Service Manager on adequate technician coverage to support sales volumes and opportunities


A high-performing workforce through effective hiring, development and retention of talent.
  • Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
  • Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
  • Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives

A culture that focuses on safety and safe work habits.
  • Be an active part in the continuous improvement of H.O. Penn's safety culture
  • Timely completion of any required safety training for self (including all direct/indirect reports)
  • Adherence to all Environmental, Health, and Safety Policies
  • Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task

Qualifications
  • 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
  • Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
  • Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
  • Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
  • Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
  • Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
  • Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Physical Requirements:
  • Standing and/or sitting for prolonged periods of time
  • Hand coordination (typing and writing)
  • Occasional forward bending and reaching
  • Occasional walking and climbing stairs
  • Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

About H O Penn Machinery Company, Inc

H.O. Penn Machinery Company, Inc. is the Caterpillar Equipment dealer for New York City and the surrounding metropolitan area. We sell, rent, and service Caterpillar machines, generators, and engines to contractors, landscapers, and municipalities. We also offer training, parts, and financing services.
Learn more about H O Penn Machinery Company, Inc
Size
500 employees
Industry
Manufacturing & Automotive
Net Income
$20 million
5 Year Trend
+10%
Revenue
$400 million
NASDAQ
* Ladders Estimates

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