Join Our Team as a Field Service Supervisor at Epiroc!The Field Supervisor will work within the Field Service department to assist the Service Manager with supervision duties in the field.
Work Type: Onsite
Responsibilities:- Assist with monthly safety meeting presentations, daily safety card inspections and safety talks.
- Ensure new hires complete HR/H&S orientation.
- Conduct regular site visits with technicians.
- Conduct field shop inspections including job/toolbox audits.
- Perform machine audits.
- Conduct Epiroc's service fleet truck inspections.
- Provide support and coverage for the field planner when required.
- Work closely with the planner for scheduling technician availability.
- Ensure compliance with safety and PPE inspections.
- Establish effective working relationships with and effectively mentor junior technicians.
- Ensure strong working relationships with customers.
- Create and manage Service Request Forms (SRFs).
- Work closely with account managers and on-site product support technicians.
- Provide technical support as required.
- Daily reporting to the Service Manager outlining the technician's activities for the day and bring forward matters that need to be addressed.
- Assist Field Service Manager with employee corrective actions.
- Work within and promote a supportive and innovative team culture.
- Some travel may be required.
- After hours and some weekend work may be required.
- Actively participate in continuous improvement initiatives.
- Perform other relevant tasks and duties as assigned by the manager.
Knowledge/Education:- Minimum five (5) years of relevant experience in the service sector of the mining industry.
- Epiroc SDE, LHD and TME experience is an asset.
- College trade diploma or equivalent experience.
- Red Seal trade certification.
- Possess a valid vehicle driver's licence.
- Solid knowledge of the repair and maintenance practices of surface and underground Epiroc mining equipment.
Skills and Abilities:- Strong computer skills including Lotus Notes, Excel, PowerPoint, Microsoft office, Adobe, etc.
- Self-motivated and driven to achieve client satisfaction targets.
- Ability to create and manage own schedule and be self-sufficient.
- Excellent communication skills both verbal and written.
- Ability to work independently with little direction while still being part of the team.
- Demonstrated organizational, time management, and interpersonal skills.
- Demonstrated team-player with focus on customer service.
- Willingness to travel and to go on site.
- Willingness to help grow and develop the team.
- Fluent in both English and French is an asset.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Expected compensation range: 103,175.00$ - 135,602.00$
