Position Overview: We are seeking an experienced Field Service Operations Engineer to provide advanced technical support for enterprise network infrastructure, with a strong focus on Fortinet FortiGate firewalls, SD-WAN, and network connectivity.
The ideal candidate will have hands-on experience troubleshooting complex network incidents, supporting firewall deployments and replacements, coordinating on-site field engineers, and restoring critical network services.
Key Responsibilities: - Provide L3 support for Fortinet FortiGate firewalls and SD-WAN devices.
- Troubleshoot firewall policies, NAT, IPsec VPN, routing, WAN/LAN connectivity, and network performance issues.
- Work with FortiManager and FortiAnalyzer for centralized device management and log analysis.
- Lead complex incident troubleshooting and root-cause analysis.
- Coordinate with onsite field engineers for hardware replacement, RMA, cabling, and device recovery.
- Perform pre-change and post-change health checks and service validation.
- Support FortiOS upgrades, network deployments, and approved maintenance activities.
- Manage incidents, problems, and changes using ServiceNow.
- Collaborate with NOC, Network Operations, Network Security, carriers, and Fortinet TAC.
- Maintain technical documentation, runbooks, and troubleshooting procedures.
Required Technical Skills: - Fortinet FortiGate NGFW and FortiOS
- Fortinet SD-WAN
- FortiManager and FortiAnalyzer
- Firewall Policies, NAT, and IPsec VPN
- BGP, Static Routing, VLANs, and TCP/IP
- LAN/WAN Troubleshooting
- DNS, DHCP, Broadband, DIA, and LTE Connectivity
- Hardware Replacement, RMA, and Remote Field Support
- ServiceNow Incident, Problem, and Change Management
Preferred Qualifications: - 6-10 years of network or network-security experience.
- 4+ years of hands-on Fortinet/FortiGate experience.
- Experience supporting enterprise or multi-site network environments.
- Fortinet FCP/FCSS, CCNA/CCNP, or ITIL certification preferred.
- Willingness to support approved maintenance windows and travel to customer sites when required.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
