Bachelor's degree in Business Administration, Engineering, Project Management, or related field required.
Master's degree preferred for advanced leadership roles.
7+ years in field service operations, including 3+ years in a supervisory or managerial role.
Experience managing multi-disciplinary teams and large-scale service projects.
Strong leadership and team-building capabilities.
Advanced knowledge of service operations and project management principles.
Financial management and budgeting expertise.
Excellent communication, negotiation, and conflict resolution skills.
Proficiency in service management software and Microsoft Office Suite.
Responsibilities
Lead, coach, and develop field service supervisors and technicians to build a high-performing team.
Implement workforce planning, succession strategies, and performance management programs.
Oversee scheduling, resource allocation, and execution of service projects across multiple sites.
Ensure adherence to timelines, budgets, and quality standards.
Serve as the senior point of contact for escalated service issues and client concerns.
Build and maintain strong relationships with customers, vendors, and internal stakeholders.
Manage departmental budgets, monitor costs, and identify opportunities for cost savings.
Track KPIs and ensure profitability of service operations.
Enforce strict compliance with OSHA, NFPA, and company safety standards.
Conduct audits and implement corrective actions as needed.
Identify operational inefficiencies and implement best practices.
Drive continuous improvement initiatives to enhance service delivery and customer experience.
Prepare and present operational reports, including performance metrics, financial summaries, and improvement plans.
Use data-driven insights to guide decision-making and strategic planning.
Benefits
Performance-driven rewards with competitive pay and incentive opportunities.
Comprehensive healthcare including medical, dental, and vision coverage.
Life and disability insurance programs for protection when it matters most.
Flexible benefits options to personalize coverage.
Generous paid time off for relaxation and work-life balance.
Education assistance and tuition support for skill-building and career advancement.
Retirement and savings programs for long-term financial confidence.
Full Job Description
Location: 100% Travel
Department: DEPTEC
The Opportunity
The Field Service Manager provides strategic leadership and operational oversight for all field service activities across multiple technical disciplines. This role is responsible for managing service teams, optimizing processes, ensuring compliance, and driving customer satisfaction. The Field Service Manager combines strong leadership with business acumen to deliver safe, efficient, and high-quality service while meeting financial and operational goals.
What you will do?
Lead, coach, and develop field service supervisors and technicians to build a high-performing team.
Implement workforce planning, succession strategies, and performance management programs.
Oversee scheduling, resource allocation, and execution of service projects across multiple sites.
Ensure adherence to timelines, budgets, and quality standards.
Serve as the senior point of contact for escalated service issues and client concerns.
Build and maintain strong relationships with customers, vendors, and internal stakeholders.
Manage departmental budgets, monitor costs, and identify opportunities for cost savings.
Track KPIs and ensure profitability of service operations.
Enforce strict compliance with OSHA, NFPA, and company safety standards.
Conduct audits and implement corrective actions as needed.
Identify operational inefficiencies and implement best practices.
Drive continuous improvement initiatives to enhance service delivery and customer experience.
Prepare and present operational reports, including performance metrics, financial summaries, and improvement plans.
Use data-driven insights to guide decision-making and strategic planning.
Required Qualifications
Bachelor's degree required in Business Administration, Engineering, Project Management, or related field.
Master's degree preferred for advanced leadership roles.
7+ years in field service operations, including 3+ years in a supervisory or managerial role.
Experience managing multi-disciplinary teams and large-scale service projects.
Strong leadership and team-building capabilities.
Advanced knowledge of service operations and project management principles.
Financial management and budgeting expertise.
Excellent communication, negotiation, and conflict resolution skills.
Proficiency in service management software and Microsoft Office Suite.
How we support you
We believe your best work happens when you feel supported - professionally, personally, and financially. That's why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
Performance-driven rewards - Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare - Medical, dental, and vision coverage that supports you and your family's total well-being.
Security and peace of mind - Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options - A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge - Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth - Education assistance and tuition support to help you build skills and advance your career.
Planning for the future - Retirement and savings programs that help you achieve long-term financial confidence.
