SummaryDelta Star Inc. is seeking a Field Service Manager to lead our field service operations in a defined territory. This role is critical in ensuring the seamless execution of on-site support, maintenance, and repair services while driving customer satisfaction and operational excellence. If you thrive in a leadership role, enjoy optimizing performance, and have a strong technical background in power transformers and substation equipment, this could be the next great step in your career.
What You'll DoAs the Field Service Manager (West Region), you will oversee and coordinate a high-performing team of technicians, planners, coordinators, and project managers. You'll ensure that service operations are delivered on time, safely, and to the highest quality standards. Your focus will be on resource planning, customer satisfaction, continuous improvement, and alignment with company goals.
A Day in the Life- Lead and manage a field team including technicians, coordinators, and project managers to execute service assignments.
- Develop and maintain service schedules, prioritize projects, and allocate resources to ensure timely and efficient service delivery.
- Monitor field performance, track KPIs, and implement improvements to drive efficiency and effectiveness.
- Ensure strict adherence to safety standards and service protocols, including OSHA requirements.
- Foster strong customer relationships, resolve issues promptly, and ensure a positive service experience.
- Collaborate cross-functionally with departments such as Sales, Operations, Finance, and HR to ensure seamless project delivery.
- Manage administrative responsibilities such as budgeting, reporting, invoicing, and change orders.
What We're Looking ForA successful candidate will bring strong leadership skills, a technical understanding of substation equipment, and the ability to manage a fast-paced, customer-focused service environment. You'll stand out if you have prior experience managing field service teams in the power or utility industry and have a passion for continuous improvement and team development.
Education and Experience- Minimum 5 years of experience in field service, technical project management, or a related role.
- Experience in managing teams and field operations within the utility or energy sector is highly preferred.
Knowledge, Skills, and Abilities- Strong technical knowledge of power transformers and substation equipment.
- Proven leadership and team management capabilities.
- Excellent problem-solving skills and technical troubleshooting abilities.
- Strong communication, organizational, and interpersonal skills.
- Commitment to delivering outstanding customer service.
- Proficiency with computers and service management software.
- Must complete OSHA 30, OSHA 1910.269, and First Aid/CPR/AED training within 3 months of hire.
- Positive attitude, strong work ethic, and eagerness to learn and grow.
Travel Requirements- 20% travel to job sites
- Travel to Forest location as well
Benefits That Support YouWe believe that a rewarding career starts with feeling supported both at work and at home. That's why we offer a competitive total rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees have access to medical, dental, and vision coverage, retirement savings programs, paid time off, life and disability protection, wellness resources, employee assistance programs, and additional voluntary benefits that help you and your family thrive.
Pay TransparencyWe are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
