Location: Baltimore, MD (this is an on-site position)
Shift Requirements: - Position requires you to be available to work one of the following types of shifts, depending on assigned location
- 1st, 2nd or 3rd, 8 hrs./day
- Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week
- Rotating Weekends
Varian Proton Therapy Systems utilize the following subsystems:- High Vacuum
- Cryogenics and Superconducting Magnets
- High Voltage applications, AC and DC
- RF Power Delivery System
- X-ray with Computed Tomography
- Industrial Robots and Motion Control
- Industrial PLC Controls
- Radiation Dosimetry
Responsibilities for this position include:- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
- Provide highly visible customer support including assisting our customer in the operation of the system.
- Serve as a company liaison with the customer on technical and/or administrative matters.
- Perform all operational quality checks including planned maintenance in a timely manner.
- Providing accurate, detailed and concise field service reports
- Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
- Complete mandatory training assignments and certifications on time to maintain FDA compliance.
- Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
- Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
- Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
- These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings (provided by Varian)
- Position requires you to be available to work one of the following types of shifts, depending on assigned location
- 1st, 2nd or 3rd, 8 hrs./day
- Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week
- Rotating Weekends
- Up to 30% Travel may be expected
Minimum Required Skills and Knowledge- Associate's degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry
- Must be able to occasionally work at heights above 20 feet or in cramped spaces
- Fluency in English, both written and spoken
- Must have a customer focused attitude
- Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies
- All candidates are expected to demonstrate intermediate level of knowledge in the proper use of the following tooling:
- Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
- Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
Other Desired Skills and Knowledge- Fundamental knowledge of computer and network systems
- Previous experience in either a High-Tech industry or Military technical support roles
Note: Candidate must live within close proximity or be willing to relocate to Baltimore, MD. This is an on-site position that requires onsite work at local customer locations
The base pay range for this position is:
$74,300 - $102,168
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
