Bachelor's degree in engineering or technology or relevant technical experience.
2-4 years of experience in control system engineering, preferably with DeltaV.
Demonstrated excellence in core responsibilities and competencies.
Shows initiative in seeking additional responsibilities and opportunities for development.
Ability to work independently as the primary technical interface for customers or sales team.
Responsibilities
Actively listen and communicate to achieve customer objectives.
Provide ongoing site support for Distributed Control Systems including configuration and troubleshooting.
Perform loop tuning and manage interfaces to PLCs and drives.
Conduct cybersecurity maintenance and set up Ethernet IP networks.
Deliver operator training and develop solutions based on customer information.
Create and deliver detailed engineering reports with actionable recommendations.
Work collaboratively in teams, sharing knowledge and supporting colleagues.
Benefits
Generous paid time off: 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time.
401K plan with a 6% company match.
Participation in an Employee Stock Ownership Plan (ESOP).
Comprehensive health and wellness benefits.
Student debt and tuition reimbursement options.
Referral bonuses available.
Recognized as a Great Place to Work® Certified company for 2025.
Full Job Description
Field Services Engineer Essential Duties and Responsibilities:
Work with our customers to become a Trusted Advisor by:
Actively listening and communicating to accomplish customer's objectives
Providing ongoing site support, which may include:
Distributed Control System configuration, commissioning, startup, and tuning
Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution
Performing basic to complex Loop tuning
Creating and managing interfaces to PLCs, drives, and various control bus networks
Performing basic to complex cybersecurity maintenance
Setting up and configuring Microsoft Windows administrator functions
Creating and managing Ethernet IP networks
Leading preventive maintenance visits
Auditing control system power and grounding
Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.
Travelling to customer facilities
Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions
Developing and delivering operator training.
Provide clear and frequent communications by:
Performing basic to complex diagnostic and troubleshooting over the phone or video and in person
Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers
Capturing leads for additional product or service opportunities
Work as a team by:
Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved
Helping colleagues as they encounter situations
Participating in and supporting the Novaspect's technical access line (NTA)
Mentoring other Control System Engineers
Working closely with sales to bring in any opportunities
Work to grow Novaspect as an employee-owner by:
Representing Novaspect's core behaviors, quality, customer service, and brand
Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology
Complying with internal and customer safety programs
Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions
Field Service Engineer Education and/or Experience:
Bachelor's degree in engineering or technology field or technical work experience
2-4 years of experience in the control system engineering field
Experience working with DeltaV, preferred
Demonstrate excellence in core job responsibilities and competencies
Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies
Ability to perform as an embedded engineer at a customer location
Ability to work independently as the primary technical interface for customer or sales team
Field Service Engineer Physical Requirements:
Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
Ability to work extended hours on a computer
Ability to work in a loud industrial environment
For Field-based roles: Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills
For Field-based roles: Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer
Ability to travel to customer sites up to 65% of the time
Field Service Engineer Pay:
Base Salary Range: $85,000 - $95,000
Potential Bonus: 5%
Overtime Eligible
The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
Field Service Engineer Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
