Vitrolife Group is seeking an experienced Field Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team.
In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction.
This is a full-time position with nights and weekends available for on call rotation with the other service team members.
Key Responsibilities:- Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
- Install capital equipment at customer sites according to specifications
- Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
- Provide timely and professional technical support to customers and internal teams
- Document service activities and maintain accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Maintain a high level of customer satisfaction through proactive communication
- Travel extensively (minimum 80%) to support installations, service calls, and training
Qualifications:Education:
- Minimum: Associate degree in a technical or engineering program
- Preferred: Bachelor's degree in engineering or related field
Experience:
- Minimum: 1-2 years in a technical or engineering role
- Preferred: 4-8 years in technical service, engineering, or equipment repair
Technical Repair Experience
- Hands-on experience with hardware assembly and software configuration
- Familiarity with IT troubleshooting, networking, and system integration
- Experience in electronic or pneumatic systems preferred
Knowledge, Skills, and Abilities:- Strong understanding of electromechanical systems, including pnemation
- Advanced PC knowledge: hardware assembly, software setup, and networking
- Skilled in diagnosing and resolving technical issues across IT and lab equipment
- Professional appearance and communication in customer-facing settings
- Organized, logical, and detail-oriented approach to problem-solving
- Ability to follow protocols and ask clarifying questions when needed
- Comfortable working independently and managing extensive travel schedules
Benefits- Paid Time Off and 10 Paid Holidays
- 401(k) with Employer Match
- Medical, Dental, Vision
- IVF Coverage to support family building needs
- GAP Insurance
- Basic Life and AD&D Coverage
- Short- and Long-Term Disability
- Optional AFLAC Supplemental Policies
- Employee Assistance Program (EAP)
- Flexible Spending & Health Savings Account
