Position Title: Field Service Engineer
Location: Chandler, AZ
Position Type: Full Time Regular
FLSA Status: Non-Exempt, eligible for overtime
Salary Range: Posted salary range is entry level, actual compensation depends on experience
Schedule: Compressed Shift
Environment: Cleanroom Environment (more than 50% of the time)
Travel: Domestic and International Travel may be Required (
Position Overview:Field Service Engineers (FSE) provide onsite customer service and support at our customer facilities. Job responsibilities include equipment installations, upgrades, repairs, and preventative maintenance of complex lithography tools. Our FSEs work with the customer to ensure optimal performance of the Nikon equipment.
You will be responsible for...- Performing all routine troubleshooting, maintenance, and repair on Nikon equipment including interpreting schematics, mechanical diagrams, and discerning data from diagnostic programs
- Providing on-site service for the customer as detailed in service agreement
- May install or relocate customer equipment and perform associated start-up and check-out procedures
- Report and communicate technical issues and provide feedback on technical documentation
What you have...- Advanced understanding of Electronics and/or Mechanical Engineering, typically Associates or Bachelor's in Mechanical or Electrical Engineering and/or relevant other experience such as Military, automotive, equipment maintenance, etc.
- Knowledge/experience in Optics and Pneumatics
- Practical "hands-on" ability
- Self-motivated to learn on the job
- Proficient in the use of common electronic diagnostic equipment (i.e., oscilloscope, digital voltmeter, etc.)
- Self-starter demonstrating technical competence of electrical, mechanical, and optical systems or subsystems
- Excellent verbal and written communications skills to work effectively with co-workers, supervisors, and customers
- Proficient in Microsoft Office suite
- Previous experience with Nikon systems is strongly preferred
- Good understanding of Photolithography and Semiconductor processing an advantage
- Japanese language proficiency is a bonus
Compensation and Benefits:NPI is committed to providing a competitive total rewards package, including but not limited to:
- Competitive compensation, including:
- Base pay
- Annual cash bonus
- Built-in overtime (if applicable)
- Sign-on bonus (if applicable)
- Work/Life balance, including compressed shift with long (3-day and 4-day) weekends without the use of Paid Time Off (if applicable)
- 401K retirement plan with employer contribution (no employee matching required!)
- Exceptional medical, dental, prescription, vision, other insurance programs
- Flexible spending accounts (FSA) for health and dependent care expenses
- Paid vacation, sick and volunteer time plus holidays
- Strong career development and plentiful training opportunities, including Tuition Assistance
- Employee events, activities, and volunteer opportunities
- Nikon product discount program
- Commitment to and support of diversity, equity, and inclusion
- Confidential Employee Assistance Program (EAP) including mental health resources and support
- Opportunities for domestic and international travel (if applicable)
Other Job Requirements: - Export Control/ ITAR: Due to export control and International Traffic In Arms Regulations (ITAR) requirements, in order to be eligible for NPI employment, you must be a S. citizen, have a permanent resident status in the U.S. (a "green card"), or a foreign national with eligibility as defined by ITAR (22 CFR 120.15).
