Sartorius has a remote based position for a Field Service Engineer in the New England area. In this field-based role, you will provide timely service and support for all Bioprocess products and accessories in the northeast region. You will act as the primary liaison between all North America customers and colleagues regarding service, parts and support for these products. Your duties will include performing installations, start-up, repairs, calibrations, operator training and maintenance on all Bioprocess products.
In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The candidate must reside within commuting distance to the Greater Boston area.
The Field Service Engineer will be mostly focused in the Massachusetts area but will be responsible for the Northeast region consisting of the following states: MA, RI, CT, NH, ME, VT and may include occasional travel to Canadian provinces of Ontario, Quebec, Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland.
What you will accomplish together with us:
- Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
- Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
- Keep accurate records of time, expenses and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
- Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
- Up to 70% travel is required to support Field Service activities.
- LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
- Perform other related duties as required.
What will convince us:
- Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training
- 3+ years Field Service experience (preferably in the Biopharmaceutical industry)
- Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
- Valid Driver's License and Passport
- Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Math / Science: Use mathematics and scientific concepts and methods to solve problems.
- Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
- Identification with our core values: Sustainability, Openness, Enjoyment
Base salary range is $90,000-$100,000 (depending on Skill set), plus bonus, and car allowance.
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
