Technical certification, Associate degree, or equivalent experience in engineering, biomedical, or technical field.
Minimum 5 years of hands-on experience in field service engineering or technical support.
Experience in installing, maintaining, troubleshooting, and servicing technical equipment.
Strong troubleshooting and problem-solving skills with a solutions-oriented mindset.
Excellent analytical skills and attention to detail.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating across teams and geographies.
Responsibilities
Install, maintain, and service scanning instruments across US clinical sites.
Collaborate with engineering and operational teams to translate field insights into improvements.
Establish documentation, reporting, and compliance standards for service activities.
Identify opportunities to enhance service efficiency and instrument performance.
Support scaling field service capabilities as the company expands in the US.
Benefits
Opportunity to work in a cutting-edge clinical technology environment.
Collaborative culture emphasizing team collaboration across geographies.
Exposure to advancements in biomedical and technical fields.
Involvement in continuous improvement initiatives.
Structured hiring process ensuring a smooth onboarding experience.
Full Job Description
As a Field Service Engineer, you will play a critical role in ensuring the performance, reliability, and continuous improvement of Neko Health's clinical scanning technology across US sites. You will support installation, maintenance, servicing, upgrades, and retrofits of instruments while ensuring operational uptime for clinical teams.
Working closely with Engineering, Clinical Operations, and cross-functional teams across the United States and Europe, you will act as a vital link between field performance insights and product development - helping drive continuous improvement in technology, processes, and service delivery.
This role combines hands-on technical expertise with collaboration, problem-solving, and proactive operational support to ensure a seamless clinical experience.
What You'll Deliver in the First 6-12 Months
Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.
Establish consistent documentation, reporting, and compliance standards across installations and service activities.
Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.
Minimum Qualifications
Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.
Excellent analytical skills and strong attention to detail.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively across teams and geographies.
Preferred
Bachelor's degree in engineering, biomedical engineering, electronics, or a related field.
Experience working with clinical, healthcare, diagnostic, or medical device technologies.
Exposure to regulated environments or quality/compliance standards.
Experience supporting distributed sites or multi-location service environments.
Familiarity with preventative maintenance programs and continuous improvement methodologies.
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market-facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
