Field Service Engineer, Lead

Overview

As part of an accomplished government and contractor Integrated Product Support (IPS) team, you’ll serve as the senior technical resource for Navy fixed and expeditionary facilities. You’ll lead field maintenance, troubleshooting, deployment, and sustainment activities to keep critical Fleet capabilities operational and ready for deployment.

Responsibilities

What you’ll do

• Serve as the lead technical resource for field support activities involving Navy fixed and expeditionary facilities, shelters, and associated systems.
• Provide advanced and second-tier technical support to field engineers, technicians, and government customers.
• Lead the installation, deployment, setup, configuration, testing, maintenance, and teardown of expeditionary facilities and shelter systems.
• Perform and coordinate scheduled, preventive, corrective, and unscheduled maintenance activities.
• Respond to Fleet trouble calls, including time-sensitive requests, to diagnose and resolve system failures and outages.
• Apply advanced diagnostic techniques to identify root causes, recommend corrective actions, and modify or adapt systems to meet customer requirements.
• Provide technical guidance on system installation, operation, configuration, customization, and maintenance.
• Train customers and field personnel on the operation, maintenance, and technical capabilities of supported systems.
• Coordinate field service priorities and maintenance activities with government customers, program leadership, engineers, and technicians.
• Partner with engineering and development teams to address recurring issues and improve system reliability.
• Help identify facility requirements and support government customers with budget planning.
• Travel frequently to customer locations, including overseas sites, to provide hands-on field support.

Qualifications

What You'll Bring

• Active Top Secret (TS) security clearance required.
• Bachelor’s degree or an equivalent combination of education, training, and relevant experience.
• At least 12 years of experience supporting U.S. Navy MILCON and maintaining fixed and expeditionary facilities.
• Experience serving as a lead or senior technical resource for complex field service, maintenance, installation, or repair activities.
• Experience deploying, setting up, testing, and tearing down U.S. Navy expeditionary shelters.
• Experience troubleshooting, diagnosing, repairing, and resolving outages affecting complex systems.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability and willingness to travel more than 25%, including internationally.

Supplemental Qualifications

Preferred, but not required

• Familiarity with CINCH IDS security systems.
• HVAC training and certification.
• Diesel engine maintenance experience.
• Experience setting up remote satellite systems and acquiring signals.

Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,000.00/Yr. - USD $176,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.