Bachelor's degree in electrical engineering, Computer Science, or related field, or equivalent experience (3+ years in field support, installation, or commissioning)
Strong technical aptitude for configuring, testing, and validating integrated solutions
Proficiency with industrial communication protocols (Modbus, TCP/IP, OPC UA, MQTT)
Ability to quickly learn and effectively apply new technologies
Strong problem-solving skills for independent work in customer-facing environments
Excellent written and verbal communication skills for clear technical presentations
Willingness to travel frequently (up to 75%) to customer sites
Responsibilities
Execute on-site installation, configuration, and commissioning of hardware and software solutions
Conduct functional and acceptance testing to validate system performance
Diagnose and resolve technical issues during commissioning, escalating when necessary
Ensure compliance with company standards and safety policies
Act as the primary on-site technical contact for customers during deployment
Provide technical guidance and training to customer personnel
Prepare detailed commissioning reports and maintain accurate records
Benefits
Remote work flexibility with significant travel opportunities
Opportunity to work closely with customers and internal teams
Engagement in continuous improvement and knowledge sharing
Exposure to a variety of technologies and systems
Potential for career growth within a collaborative environment
Full Job Description
JOB DESCRIPTION: Field Service Engineer
LOCATION:Ashburn, VA (Remote with up to 75% travel)
COMPENSATION:$75,000-$115,000 base salary, plus overtime eligibility and a 10% annual bonus (prorated based on start date).
Full-Time | Non-Exempt
The Field Service Engineer will lead the configuration, installation, and commissioning of our hardware and software product portfolio at customer sites. This role is responsible for ensuring seamless deployment, verifying performance against specifications, and serving as the primary technical resource in the field. The Field Service Engineer will combine hands-on implementation with technical expertise, working closely with customers and internal teams to ensure reliable, high-quality project execution.
What You'll Do
Installation, Configuration & Commissioning
Execute on-site installation, configuration, and commissioning of hardware and software solutions.
Conduct functional and acceptance testing to validate system performance against requirements.
Diagnose and resolve technical issues encountered during commissioning, escalating when necessary.
Ensure all work complies with company standards, safety policies, and industry best practices.
Customer Engagement
Act as the primary on-site technical contact for customers throughout deployment.
Provide technical guidance and training to customer personnel on system operation and maintenance.
Clearly communicate project status, technical issues, and resolutions to both customers and internal teams.
Documentation & Reporting
Prepare detailed commissioning reports including system configurations, test results, and site observations.
Maintain accurate and up-to-date records of all field activities.
Provide structured feedback to engineering and product teams to support product improvements.
Collaboration & Continuous Improvement
Partner with project management, engineering, and quality teams to ensure successful delivery of projects.
Contribute to refining commissioning procedures, tools, and documentation.
Support knowledge sharing across the technical support and engineering teams.
What You'll Bring
Qualifications include:
Bachelor's degree in electrical engineering, Computer Science, or a related technical field (or equivalent experience: 3+ years of experience in field support, installation, or commissioning of hardware/software systems).
Strong technical aptitude with the ability to configure, test, and validate integrated solutions.
Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, MQTT.
Demonstrated ability to learn new technologies quickly and apply knowledge effectively.
Strong problem-solving skills with the ability to work independently in customer-facing environments.
Excellent written and verbal communication skills, including the ability to present technical information clearly.
Willingness to travel frequently (up to 75%) to customer sites.
