The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and imaging-related issues while serving as a trusted technical resource for assigned customer accounts.
A primary focus of this position is reducing equipment downtime by quickly responding to service needs, accurately diagnosing technical problems, and implementing effective repairs. This role is well suited for a hands-on technical professional who enjoys independently troubleshooting complex equipment, working directly with customers, and operating in a fast-paced field service environment.
Key Responsibilities- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
- Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
- Diagnose equipment and system failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime.
- Provide technical support to customers regarding equipment operation, maintenance, performance, and technical issues.
- Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
- Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
- Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
- Manage and maintain spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits.
- Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines.
- Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts utilized.
- Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
- Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends.
- Maintain a high level of technical knowledge, professionalism, and safety awareness while performing field service activities.
- Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems.
- Complete required technical and professional training as part of onboarding and ongoing development.
- Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.
Requirements- Significant professional experience working with electronic and electromechanical systems.
- Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment.
- Strong technical knowledge of computers and PC-based systems.
- Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
- Ability to independently diagnose and resolve moderately complex mechanical problems.
- Ability to identify and repair routine software and network issues.
- Strong computer troubleshooting and debugging skills.
- Ability to identify and resolve basic imaging system defects.
- Strong customer-service orientation with excellent interpersonal and communication skills.
- Strong written and verbal communication skills in English.
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
- Ability to complete required technical training and maintain proficiency with assigned equipment.
- Ability to lift up to 75 pounds and stand for extended periods.
- Manual dexterity and ability to work effectively with small components and objects.
- Ability and willingness to travel domestically and internationally, including for extended periods when required.
- Flexibility to work standard and non-standard hours based on customer and service requirements.
Preferred Experience- Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment.
- Experience troubleshooting and repairing complex electronic and electromechanical equipment.
- Experience working with medical imaging systems or related healthcare equipment.
- Experience diagnosing software, PC, and network connectivity issues associated with technical equipment.
- Experience with equipment testing, verification, calibration, and preventative maintenance.
- Experience working directly with hospitals, healthcare facilities, or other clinical customers.
- Experience managing assigned customer accounts or serving as a primary technical contact for customers.
- Experience with Salesforce or a comparable CRM/ERP platform.
Benefits- Competitive base salary of $110,000-$120,000 annually, based on experience and qualifications.
- Company-sponsored benefits package.
- Opportunities for technical training and continued professional development.
- Opportunity to work directly with complex medical technology and healthcare customers.
- Professional growth opportunities within a growing medical technology service organization.
