General Summary
Provide field support on Candela equipment in assigned territory and out of at times, outside ofterritory as required. Install/remove/repair and upgrade; preventative maintenance and sell service contracts. High level of account management.
Primary Responsibilities
• Experience with medical device repair and maintenance
• Proficiency in laser technology.
• Maintains an average repeat call rate of 5 % or less.
• Takes a leading role in account management.
• Addresses 100 % of PM's by contacting customers.
• Initiates contact with inactive accounts to generate new service business.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Maintains personal inventory location with 5 % variance.
• Performs installations and service repairs.
• Responsible for providing field support on Candela equipment in and out of an assigned territory.
• This support includes installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
• 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
• Weekend work required to support trade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to sell service contracts. 100% participation required for all monthly contract and warranty expirations.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Responsible to maintain an accurate inventory of trunk stock parts.
• Focus of this position is to attain a high level of performance in customer service, repair work and contract sales. A strong focus on developing account management skills.
• Candidates must be highly organized, highly motivated and require minimal supervision once fully trained.
Knowledge/Educational Requirements
• This position requires a minimum of 5-8 years of experience in a service rep position
• A.S. degree in electronics or equivalent, combined with the above experience level
• Biomedical/laser preferred
• Team player, proficient in reading and interpreting schematics.
• Good customer service background
• Extensive travel required
Salary: Starting at $75k base
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.
