Field Service Engineer - Failure AnalysisHamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a
Field Service Engineer - Failure Analysis. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well.
Responsibilities include: - On-site service including: repairs, maintenance, upgrades and installations. Service is to be performed to meet quality standards, completed in a timely manner to minimize downtime, and reduce expenses. Assist in the training of customers on the operation of products.
- Provide timely phone and email support to help the customer troubleshoot problems and decide on a course of action to resolve a problem. Courses of action could be: communication with the factory, onsite visit or remote system access via TeamViewer.
- Installation and removal of demo/loaner equipment and system relocation at customer site as needed.
- (Demo) Assist in the ongoing sales effort, demonstrate operation and use of equipment to prospective customers.
- (Loaner) Reduce customer downtime in cases where a component of the system will be returned to HPK for repair.
- (Relocation) De-install system, install shipping brackets, secure, or remove components as needed, pack and crate system, unpack and reinstall in new location.
- Maintain a parts inventory and tools to perform basic onsite service. Communicate with the factory to identify critical parts as needed for system support or repair.
- Record all activities in the Service Management system and generate service reports for customers. Submit expense reports for all travel expenses.
- Schedule own travel plans. Coordinate with customer's schedule.
Location:
This is a hybrid position, based out of our Bridgewater, NJ office.
Required Qualifications: - Bachelor's Degree in either Electronics, Engineering, Physics, Material Science and 3 years' experience in Failure Analysis or Semiconductor industry.
- Previous experience in servicing, maintaining, troubleshooting scientific/technical equipment, operation of digital volt meters and oscilloscopes.
- Demonstrate good mechanical ability.
- Demonstrate strong troubleshooting skills with attention to detail and ability to read and work from schematics.
- Computer hardware knowledge, installation of hardware, software, drivers, and operating systems.
- Adherence to customer rules and policies regarding worksite behavior and safety.
- Demonstrate good verbal and written communication skills.
- Microsoft Word and Excel.
- Ability to travel on short notice.
- Ability to travel from 50% to 75% of the time with possible travel outside the US.
- Self-managed, takes ownership of customer satisfaction and expectations.
- The ability to transport yourself to and from appointments.
Preferred Qualifications: - Past experience using, servicing, installing imaging or scanning equipment components.
- Experience with mechanical systems, robotics, or sample handling.
- Microsoft Dynamics CE
- Work independently or cooperatively in a team or with customers.
This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
Pay RangeThe target base salary for this role at commencement of employment is expected to be between $115,000 - $130,000 annually. Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and qualifications.
BenefitsHamamatsu offers a competitive salary and an excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Referral Tier:2
This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
