Job DescriptionAs an Agilent Field Service Representative, you will work in a variety of laboratories. An interest in continuously learning about new instruments, software, and consumables is essential. You will use effective communication skills, creativity, and a can-do attitude to solve customer problems and deliver exceptional service that supports customer success.
You will support customers through the on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems. Our diverse product portfolio includes hardware, software, networking products, and operating systems.
Duties:
- Install and optimize hardware, software, networking products, and system configurations at customer sites in Pennsylvania, Delaware, and southern New Jersey
- Diagnose and resolve product performance issues
- Perform preventive maintenance and repairs
- Promote customer satisfaction by advising customers on preventive maintenance and system configurations that may affect product performance
- Respond proactively to potential equipment issues to help prevent unplanned disruptions to customers' operations
- Deliver fully integrated solutions that may include peripherals, communications, operating systems, and application software
- Train customers and other field engineers in hardware and integrated solutions
- Manage individual repair and PM parts
- Help drive business growth through our lead program
- Perform compliance services
- Full completion of all applicable service reports, checklists, and documentation
- Timely closure of service orders
QualificationsRequired:- Bachelor's degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
- Four+ years of service or laboratory experience working with gas chromatography (GC) or gas chromatography-mass spectrometry (GC-MS) instrumentation
- Experience troubleshooting and resolving issues with analytical instrumentation
- Strong interpersonal and customer service skills.
- Willingness to travel daily throughout the service district to support Agilent customers
- Ability to communicate clearly, concisely, respectfully, and promptly
- Ability to travel overnight occasionally for training and customer support
Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 35% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
