Bachelor's degree in Engineering or related field, or equivalent experience
2-5 years of experience supporting technical equipment in a field setting
Experience in additive manufacturing or advanced manufacturing technologies preferred
Working knowledge of mechanical, electrical, and software systems
Strong troubleshooting and problem-solving abilities
Willingness to travel approximately 30%
Responsibilities
Install, commission, and validate systems at customer sites
Troubleshoot and resolve mechanical, electrical, and software issues
Perform root cause analysis and implement corrective actions
Provide customer support through various communication methods
Collaborate with engineering teams on escalated issues
Document all service activities and customer interactions
Train customers on operations, maintenance, and best practices
Build and maintain strong relationships with customers
Benefits
Opportunity for domestic and occasional international travel
Exposure to advanced technology and systems
Collaboration with engineering teams
Customer-facing role enhancing interpersonal skills
Potential for growth in a specialized and innovative field
Full Job Description
Travel: Approximately 30% (domestic and occasional international)
We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service. Key Responsibilities • Install, commission, and validate additive manufacturing systems at customer sites • Troubleshoot and resolve issues across mechanical, electrical, and software components • Perform root cause analysis and implement corrective actions • Provide timely customer support via phone, email, and on-site visits • Collaborate with engineering teams to resolve escalated technical issues • Document service activities, findings, and recommendations • Train customers on system operation, maintenance, and best practices • Build and maintain strong customer relationships
Requirements
Qualifications • Bachelor's degree in Engineering or related field, or equivalent practical experience • 2-5 years of experience supporting technical equipment in the field or similar environment • Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred • Working knowledge of integrated systems (mechanical, electrical, and software) • Strong troubleshooting and problem-solving skills • Willingness to travel approximately 30% Skills & Competencies • Customer-focused with strong communication and interpersonal skills • Ability to diagnose and resolve technical issues in a structured and efficient manner • Comfortable working independently and as part of a cross-functional team • Organized with strong attention to detail and follow-through • Adaptable and eager to learn new technologies • Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus
About Optomec
Optomec is a privately held supplier of additive manufacturing equipment and software. The company was founded in 1997 and is headquartered in Albuquerque, New Mexico. Optomec's products are used in a variety of industries, including aerospace, defense, energy, and electronics. The company's main product lines include Aerosol Jet and LENS. Aerosol Jet is a printing technology that can be used to print electronic circuits and other functional materials onto 3D surfaces. LENS is a metal 3D printing technology that can be used to repair or add material to existing metal parts. Optomec has received funding from a variety of sources, including venture capital firms and government agencies.
