Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related field; or Associate degree with 5+ years of semiconductor field service experience.
Proven troubleshooting skills in semiconductor or manufacturing environments.
Working knowledge of metrology and inspection equipment.
Strong mechanical and electrical aptitude; electronics experience preferred.
Familiarity with semiconductor safety and yield requirements.
Basic software troubleshooting skills.
Exceptional problem-solving and analytical abilities.
Responsibilities
Provide on-site support for installation, upgrades, calibration, maintenance, and repair of tools.
Diagnose and resolve complex hardware and software issues independently or collaboratively.
Manage escalations and critical customer situations effectively.
Act as the primary liaison for performance data collection and reliability analysis.
Prepare detailed Field Service Reports documenting tool performance and issue resolution.
Deliver feedback to engineering teams to influence future product development.
Support beta programs at customer sites and engineering centers.
Benefits
Annual bonus opportunities and potential long-term incentives tied to company and individual success.
Full Job Description
Job Summary & Responsibilities
Semiconductor Metrology & Inspection Field Service Engineer (Level 3)
Position Summary
Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support our advanced Metrology and Inspection systems. Based in Phoenix, AZ, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands-on technical expertise with customer engagement, supporting cutting-edge measurement and automation technologies that drive semiconductor manufacturing forward.
Key Responsibilities
Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements.
Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams.
Manage escalations and critical customer situations effectively.
Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development.
Support beta programs at customer sites and engineering centers.
Provide technical phone support and participate in on-call rotations as required.
Qualifications
Qualifications
Education:
Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field.
Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
Technical Expertise:
Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
Working knowledge of semiconductor process and/or metrology inspection equipment.
Strong mechanical and electrical aptitude; electronics experience preferred.
Familiarity with semiconductor safety, ergonomics, and yield requirements.
Basic software troubleshooting skills.
Soft Skills:
Exceptional problem-solving and analytical abilities.
Strong written and verbal communication skills; customer-focused mindset.
Collaborative team player with the ability to work independently under pressure.
Excellent time and project management skills; adaptable in dynamic environments.
High attention to detail in documentation and diagnostics.
Logistics & Physical Requirements
Ability to travel up to 75% domestically and internationally; must meet visa and site access requirements.
Comfortable working in cleanroom environments, including gowning and use of breathing apparatus.
Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.
Compensation & Growth • Base Salary Range: $83,360.00 - $125,040.00, offered in good faith and based on experience, location, and qualifications.
Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
